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Can not sync Planes movie with iPod Touch

I have recently purchased the Planes movie so my son can have it on his iPod Touch. It has downloaded to my iTunes account but will not sync with his iPod. I get the error message ( "Planes" was not copied to the iPod ... because it cannot be played on this iPod ) He has 5.83 GB free. I have tried different USB ports and hubs. We have been able to install multiple other movies and play them just fine.

iPod touch (4th generation)

Posted on Nov 29, 2013 9:38 AM

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Posted on Nov 29, 2013 9:46 AM

Likely the version you download is too high resolution for the iPod.

Try going to the Purchased section in the iTunes store and see there a a version with less resolution available for download. Look for SD version.

iTunes: May be unable to transfer videos to iPhone, iPad, or iPod

\iTunes: Sync purchased HD videos to iPod or iOS device

1 reply
Question marked as Best reply

Nov 29, 2013 9:46 AM in response to CivilUnrest87

Likely the version you download is too high resolution for the iPod.

Try going to the Purchased section in the iTunes store and see there a a version with less resolution available for download. Look for SD version.

iTunes: May be unable to transfer videos to iPhone, iPad, or iPod

\iTunes: Sync purchased HD videos to iPod or iOS device

Can not sync Planes movie with iPod Touch

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