Indeed. I have never been impressed with anyone at Best Buy. Alas, many Best Buy employees are required to sell a certain amount (in $) to keep their job (something like $400/hr last time I heard). This puts a great deal of pressure on employees to sell, sometimes at any cost. So, the blame for much of Best Buy's poor behavior is on Best Buy's decision to create such a poor working/shopping environment, not their individual employees. Indeed, I know a variety of employees who move from Best Buy to Apple and end up thriving at Apple where there are no minimum dollar amounts and where many conversations with consumers are purely educational.
Also, a good rule of thumb is to check each company's website for details about products and pricing. It is always up to date and you can hold a company to the products/pricing they offer on their website (at least, this is true of Apple).
I hope you end up finding the right deal on your AppleCare!