Deleting emails on Mail App won't delete them from the server.

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Level 1

9 points

Deleting emails on Mail App won't delete them from the server.

When i delete/trash emails on the Mail application it does nothing to the mailbox on the server.

i.e. If i log into the server manually through the browser it remains in the inbox. And more annoyingly also on all my other devices. Whereas, if i delete on my phone or Ipad, it is deleted everywhere and the folders are a replica of each other.

Can i create this same relationship between my Macbook Pro and the online server?

MacBook Pro, OS X Mavericks (10.9), iPad 4th Gen, iPhone 4S

Posted on Nov 29, 2013 3:20 PM

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Answer 1

Nov 29, 2013 3:27 PM in response to Mr Tomness

You probably set up a POP account on your MacBook Pro.

You should use IMAP instead of POP.

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Answer 2

Mr Tomness Author

Level 1

9 points

Nov 29, 2013 3:37 PM in response to Alberto Ravasio

Sorry I should have said, I am using an IMAP connection between Outlook.com (the server for my ..@hotmail.co.uk account) and Mail.

Broadly speaking the setup is working well and i can happily send and receive emails using 'pushed' emails (IDLE command). It just doesn't delete any of the emails on the server if i delete them on the Mac.

(as a side, the setup also generates 2 emails in the sent folder. But this is another issue on another discussion)

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Answer 3

Mr Tomness Author

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9 points

Nov 29, 2013 3:44 PM in response to Mr Tomness

to add...

My Iphone and Ipad are both linked to the same account and they can successfully read, flag, delete etc from the mailbox server. (And emails from either of those devices only leave 1 email in the sent folder.)

The mailbox, when logged in from a browser is all working normally, so it seems the issues are with Mail and/or the IMAP connection that I have setup.

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Answer 4

Nov 29, 2013 3:53 PM in response to Mr Tomness

I don't know if it is the same with hotmail accounts, but have you tried to use the Exchange choice when setting up the account?

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Answer 5

Csound1

Level 9

59,973 points

Nov 29, 2013 4:02 PM in response to Mr Tomness

This is a known issue with live.com Imap (Outlook.com, Live.com and Hotmail.com) read the Microsoft forums, you can join a rather large fraternity with the issue.

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Answer 6

Csound1

Level 9

59,973 points

Nov 29, 2013 4:03 PM in response to Alberto Ravasio

Alberto Ravasio wrote:

I don't know if it is the same with hotmail accounts, but have you tried to use the Exchange choice when setting up the account?

The Exchange option does not exist for Hotmail on a Mac (or a PC unless Outlook 2013 is the client) Exchange ActivSync is available but only for IOS devices.

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Answer 7

Nov 29, 2013 4:44 PM in response to Mr Tomness

In Mail> Click on "Mail" > From Drop Down Choose Prefrences> Go to Accounts> Select Account> Mailbox Behaviors> Uncheck Store Deleted Mail on Server

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Answer 8

Jan 7, 2014 7:43 AM in response to D Rayburn Willis

Tried your suggestion but it did not work for me.

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Answer 9

Csound1

Level 9

59,973 points

Jan 7, 2014 7:53 AM in response to martha6131

martha6131 wrote:

Tried your suggestion but it did not work for me.

Are you using a Microsoft Imap account? (Hotmail, Live, Outlook.com?)

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Answer 10

Jan 7, 2014 8:05 AM in response to Csound1

Yes, Hotmail IMAP.

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Answer 11

Csound1

Level 9

59,973 points

Jan 7, 2014 8:08 AM in response to martha6131

As stated before, this is a known MS issue, it happens regardless of your mail client.

Contact MS support.

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Answer 12

Jan 7, 2014 8:17 AM in response to Csound1

Ok, thanks.

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Answer 13

Csound1

Level 9

59,973 points

Jan 7, 2014 8:19 AM in response to martha6131

It seems clear that MS are aware of and working on this issue, it may be simplest just to wait. 🙂

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Answer 14

Jan 7, 2014 8:30 AM in response to Csound1

Thanks again. I am totally new to Macs. Just got my first one this week. Also I do not really understand how mail servers work, but did manage to find a youtube that showed me how to set up my hotmail IMAP account and bring in all of my mail folders. Being on OS X Maverick, the process was a little different than some of the instructions I had read in apple support discussions. The apple store had set it up as a POP3 account.

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Answer 15

Feb 28, 2014 2:26 PM in response to martha6131

Just wondering if there's any update on this?

CSound said that this is on all email IMAP clients - however deleting messages works fine on my iPhone and also using IMAP on Outlook (Mac version) - it's only Mac mail that's still struggling...

Many thanks,

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