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USB Audio Problems Late 2013 iMac - Clicking / Popping / Dropouts

I am having audio clicking and popping issues with a brand new late model 2013 iMac and a USB 2.0 multi-channel audio recording interface. Here is what I have learned so far:


Clicking and popping is occurring in both directions - playback and recording. I am not having any issues with internal audio, so this was easy to verify.


The same issue appears in many threads in Apple Support Communities and in various recording/pro audio forums, so this seems to be a common issue.

The issue is independent of the audio interface that is used. (I am using a brand new Focusrite Scarlett 18i20 that I purchased specifically to use with my new iMac, but the forums report the same issues for a variety of other interfaces and audio devices.)

Five potential root causes are mentioned in the various forums:

1) USB 3.0 compatibility issues - poor backward compatibility or other issues

2) Fusion Drive activity - artifacts caused by drive "swapping"

3) OS X version - newer versions may be worse than old versions

4) App Nap - ?

5) Driver issues


Potential short-term solutions include:

1) Change driver - The "Class Compliant Mode" app (that I downloaded from the link on the Focusrite website) improved the issue for me, but clicking and popping occurs every few seconds instead of constantly.

2) Exchange the Fusion Drive for a conventional 7200 RMP hard drive - Forums report that this does not fix the issue.


3) Install older version of OS - Forums report that this does not fix the issue.


4) Disable App Nap - Forums report that this does not fix the issue.


5) Belkin Thunderbolt express dock - Forums report that a Thunderbolt hub with USB gives excellent results, but the only one I am aware of is the Belkin one which is ~$300. (I will not pay $300 to fix thousands of dollars of new equipment that should not need to be fixed!!!)


6) Apple Care's advice was an SMC reset (essentially a reboot), which clearly did not work. The person that I talked to was not aware of this being a known issue.


I am at a point where I need to decide whether or not to get a refund for this iMac since my primary reason for getting this new computer was recording. So...can anyone help to answer these questions:


Has Apple acknowleged this issue? If so, has Apple committed to fixing this issue via a software upgrade or have they admitted that this is a hardware limitation that is not fixable?


Has anyone found a free or inexpensive workaround (i.e. not the $300 Belkin dock) that completely elimiates this issue?

iMac, OS X Mountain Lion (10.8.5)

Posted on Nov 30, 2013 8:38 AM

Reply
98 replies

Dec 24, 2013 5:25 PM in response to ianmackay55

I bought the Scarlett 2i2 thinking my Apogee One had died since it wasn't working well with my new late 2013 iMac i7 3TB FusionDrive, to find out that it didn't work well either!


Both had similar issues - clicking and popping during record and monitoring.

Apogee One was a bit more severe though.


Scarlett 2i2 works slightly better recording-wise, however when recording a vocal track the timing seems to slowly offset more and more to the backing track. Also the monitoring starts off fine but eventually crackles and distorts the audio.


Another issue I noticed which may or may not affect others is the really bad monitoring latency (at least with the Apogee One) which I never had a problem with on my previous iMac which was running Mountain Lion (separate SSD + HDD). The Scarlett 2i2 has direct monitoring which bypassed the issue, but alas still suffered from the monitoring issues mentioned above.


Now I'm left with no way to record high quality audio on my brand new iMac!


I might take the plunge and consider splitting up my Fusion Drive...can anyone else confirm that splitting their Fusion Drive fixed this problem?

Dec 25, 2013 6:17 AM in response to GZee89

Yes, this worked for me... I also recommend installing the Focusrite compatibility mode driver for the Scarlett. (I don't have Apogee so I don't have any suggestions for that.)


Also check out this thread:


https://discussions.apple.com/thread/5659615?start=0&tstart=90


Booting from an external drive might also work. Though the first post in the thread above says that booting from an external drive is the most reliable workaround, some people are reporting that this does not fix the issue and that splitting the fusion drive is the only thing that works.


This link also highlights other issues besides the fusion drive issue.

Dec 27, 2013 2:23 PM in response to Barraccus

Thanks Barraccus!


I would like to happily confirm that splitting the fusion drive has also fixed my problems!


My Scarlett 2i2 now works perfectly in class-compliant mode on my late -2013 27" iMac 3TB Fusion Drive 3.5GHz i7 Haswell. Plugged straight into the USB 3 port.


I installed Mavericks onto my SSD and just loaded up an empty project on Logic Pro X and just started recording some vocals and played back some beautiful crisp recorded audio with not a pop to be heard !


Strongly suggest anyone who is in my situation to try it out.


I actually tried booting Mavericks from an external first but I don't know if I was just using an old external or what, but it was really slow and didn't seem to show any files on my other external drives, and upon restarting, wouldn't even boot up properly (boots up to a white screen, mouse and keyboard working but nothing to interface with)


Only bad thing is now I have to restore all my files again...


So much for Fusion Drives....

Jan 13, 2014 5:54 PM in response to GZee89

Apple did us all a dmage by not being compliant with the market in their newer late 2013 models including the imac.


I have tried so far:


-saffire pro 40 (sometimes turn on but no audio through)

-Presonus 1818, no sound at all. (worked fine on my old 2011 macbook pro)

-Motu ultralite MK3 (very shaky opperation...still testing it but for sure the photobooth video recording will crash every single time using your audio card)


I have a 27" i5 SATA imac with Mavericks.


When an item such as a soundcard is marked as being compatible with mac it means it has been tested and works with mac, but for Apple to turn around on a newer modles and change their hardware to where all these 3rd party items are incompatible seems illegal to me (look at my experience with the Presonus 1818 above). I feel that I have been decieved.


😠

Jan 27, 2014 4:15 AM in response to Jaryl

I have heard that it has, but I am only running everything from the standard HDD portion of the fusion drive that I started with, so I cannot officially confirm. I decided to go this way because this is what I know from years of PC recording. I am now just using the SSD part of the fusion drive as a secondary storage drive.

Jan 28, 2014 12:37 AM in response to Barraccus

Hi, I have the same problems as you.


Buy an imac late 2013 with fusiondrive. imac came with Mountain Lion and upgrading to Mavericks and these problems appeared.


I use a Burson DAC and the noise was unbearable, so I went back to Mountain Lion and then install was perfect.


The only problem is that with Mountain Lion, if I upload frequency 44.1khz to 48, 88 or 96khz clicks and pops are heard using itunes, vlc, quick time etc ... but if I use Audirvana the sound is perfect.


The problem is some kind of incompatibility with the new imac OSX.


Apple should give a solution!

Jan 28, 2014 11:27 AM in response to Barraccus

I have this very issue as well. For a while I thought it was my Digisdesign 002 just dropping sync, but a new interface has issues as well. When I tried both on my old macbook, no problems.


I have the 3TB fusion drive.


Is there anything Apple Care can really do for this?


When you guys talk about using an external drive -- do you essnetially ignore the FD, or are you using it for data?

Jan 28, 2014 11:39 AM in response to cmackg

I have the 3tb drive and the same problem. I fixed it by partioning the drive in 2. Then reinstalled Mavericks. Just download it and the installer will ask where you want to install the OS. Install onto your new partition. I run Cubase so I had to redownload that as well but finally everything works perfectly. When I switch back to the other partition I get the audio drop outs again.


This is a workaround that I was advised to take from an AppleCare guy. I hope that when the next Mavericks update comes, I will be able to put the computer back to how it should be.

Hope this helps. It's a lot of work to do but it definitely works for me. I have a Motif XS rack and am using a thunderbolt to FireWire connector, 800 to 400 FW cable and it works perfectly now.

USB Audio Problems Late 2013 iMac - Clicking / Popping / Dropouts

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