5 Replies Latest reply: Dec 6, 2013 10:05 PM by Kenichi Watanabe
althafnazar Level 1 Level 1

When i connect it.......sometimes an orange light blinks one time ......but sometimes  it do blink 3 times and after some time it shows that device is not recogonized by your pc......

 

 

what should i do


iPod shuffle, Windows 8
  • Kenichi Watanabe Level 8 Level 8
    expertise.macosx
    Mac OS X

    Did this work before on this computer and does not now for some reason?  Or is this the first time you are trying to use this iPod with this computer?

     

    The latest iTunes is installed, correct?  If not, you can download it here

     

    http://www.apple.com/itunes/

     

    As a test to confirm there is not a problem with the USB port, such as lack of power to operates the iPod and charge its battery or USB device conflict, try the following.  Shut down (power off) the computer and disconnect all USB devices, including hub, except for standard keyboard and mouse (if normally used).  If your computer is a laptop, connect its power adapter (so that it's not running on battery power).  Do this to reset the shuffle

     

    http://support.apple.com/kb/ht1655

     

    Start up computer, run iTunes, and connect shuffle to a direct USB port on the computer.

  • althafnazar Level 1 Level 1

    This didnt help me Kenichiiii

  • althafnazar Level 1 Level 1

    please do something fast................

  • gail from maine Level 7 Level 7
    expertise.icloud
    iCloud

    Hi althafnazar,

     

    Go through the troubleshooting steps in this article:

     

    http://support.apple.com/kb/ts1538

     

    Cheers,

     

    GB

  • Kenichi Watanabe Level 8 Level 8
    expertise.macosx
    Mac OS X

    Also, it would help if you answer the specific questions I asked in the first reply

    Did this work before on this computer and does not now for some reason?  Or is this the first time you are trying to use this iPod with this computer?

     

    The latest iTunes is installed, correct?

    Also, did you try disconnecting all other USB devices, and connecting the shuffle by itself to a direct USB port on the computer?  What happens, if anything, that is different your original description of the problem.

     

    When you reply back, you need to provide more info, not just "this didn't help."