HT203167: If you see an exclamation point next to your items in iTunes

Learn about If you see an exclamation point next to your items in iTunes
2cuteflies

Q: Help me restore my library....I lost all of it on an old laptop.

Please can somone help me find figure out how to restore my lost library?? 

 

My laptop crashed and when I took it to a technician to be repaired he could not restore my data.  So I lost everything on that laptop.  When I bought a new laptop and downloaded itunes, I couldn't remember my ID and password, so intunes prompted me to create a new ID and password.  The problem is once I created a new account, I lost all my old library. 

 

I called Apple tech support and they said there was nothing I could do because without the old info on the old computer I was out of luck.  My ipod still has all my music though....I just can't add new music because the new itunes account doesn't recognize my ipod.  I don't want to lose what I have on my ipod because I have 1,000 songs.  So I don't want to restore the ipod back to factory setting.

 

I want to have be able to use my same ipod, find my old library that is stored with my previous itunes account.

 

I AM SO UPSET!!!  I HAVE BEEN DEALING WITH THIS FOR ALMOST A YEAR!!!  I know with today's technology there has to be a way to correct this and come up with a solution!!!  Please HELP me....someone ANYONE!!!!  LOL!!!

 

Thank you,

Dawn Rinaldi

iPod nano

Posted on Nov 30, 2013 9:29 AM