Why can't I find a help # to call about my problem "iTunes has stopped working"

Question

Why can't I find a help # to call about my problem "iTunes has stopped working"

"iTunes has stopped working"

Acer system, Windows 8, trying to download iTunes for Windows 8. Partial loads but at @ 75% stops. Worked with prior version of Windows transferred over.

Full message: "A problem caused the program to stop working correctly, Windows will close the program and notify you if a solution is available."

Troubleshooter didn't help, removing and down loading iTunes for Windows 8 did not work. same message each time.

Windows message says its an "incompatible program."

How do I get this to load correctly? AND HOW IN THE WORLD CAN I TALK TO SUPPORT ABOUT THIS PROBLEM, I HAVE SPENT 1/2 DAY TRYING

itunes-OTHER

Posted on Nov 30, 2013 2:13 PM

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Answer 1

Aug 22, 2014 8:18 AM in response to Frustration w iTunes 8 download failure

I had the same problem for months. I finally did the following to solve my issues.

I removed iTunes and QuickTime then re-downloaded in order QuickTime then ITunes and it worked like new again.

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Answer 2

turingtest2

Level 10

272,707 points

Aug 22, 2014 10:57 AM in response to Frustration w iTunes 8 download failure

Apple don't provide free telephone support for iTunes.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it, which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.

Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.

tt2

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Answer 3

Aug 23, 2014 5:37 AM in response to turingtest2

I feel your pain. Since the last major update wrecked my iTunes I have made several attempts to to deal with the 'iTunes has stopped working' issue. Today I have finally gone for the uninstall / reinstall option, but to no avail, the problem persists. If anyone can help with the next step I'd be very grateful.

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Answer 4

Aug 24, 2014 9:50 AM in response to humperdinkysaurus

I tried pcoloradoian's solution (I removed iTunes and QuickTime then re-downloaded in order QuickTime then ITunes and it worked like new again.) and it fixed my problem in Windows 7.

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Answer 5

Aug 24, 2014 9:51 AM in response to pcoloradoian

I've been so frustrated for 3 days on this and reading all sorts of fixes and this is the only one that's worked. Thank you 🙂

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Answer 6

Aug 24, 2014 2:01 PM in response to aealy2010

Early days, but pcoloradoian's solution seems to have worked for me too. At least, my iTunes is now behaving perfectly normally, including in podcast 'List' view, for the first time since the disastrous update. I'm very grateful to him / her. How can we get the news out to all the other sufferers out there?

How much trouble could Apple save themselves by just coming out and saying 'sorry about this ... try this'? I know no solution will work for everyone, but really, your customer relations are from the dark ages. From being such a beautiful thing a few short years ago iTunes has become a disaster area. Stop 'improving' it, Apple, if all this means in reality is ruining it.

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