HT201318: iCloud storage upgrades and downgrades

Learn about iCloud storage upgrades and downgrades
Kitty2014

Q: iCloud storage

Hello! I have just upgraded my phones storage from a 5GB to 10GB and when I try to add a new app it says I don't have enough storage. When I check my amount of storage it's says I have 11.8GB available. What should I do??

iPhone 5, iOS 7.0.4

Posted on Nov 30, 2013 5:34 PM

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Q: iCloud storage

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  • by randers4,Helpful

    randers4 randers4 Nov 30, 2013 5:39 PM in response to Kitty2014
    Level 9 (62,874 points)
    Nov 30, 2013 5:39 PM in response to Kitty2014

    Adding storage to your iCloud account does not give you more storage on your iPhone.  If you don't have enough room on your iPhone you have to remove something to free up space.  You can sync some of your media off your phone using iTunes.

     

    If you purchased the iCloud storage upgrade within the last 15 days by mistake thinking it would give you more room on your phone, you can call the Apple online store at the number at the bottom of this page and ask for a refund.