HT203528: Get help using iCloud Mail

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ArdeleL
Level 1 (0 points)

Q: MAIL won't quit. and I can't force quit.  the 'quit' prompt is grey, can't be accessed.

I can't quit Mail.  the prompt is greyed out.

i can't force it quit either.

it feels buggy.

what to do?

i can't even trash it...

MacBook Air, OS X Mavericks (10.9)

Posted on Nov 30, 2013 7:07 PM

by randers4,Solvedanswer
randers4 randers4
Level 9 (62,891 points)
A:

Force quite the process in finder.  Open Finder, press Shift-Command-U, double-click on Activity Monitor, cick on  Mail under Process Name (click on the Memory tab at the top if you're having trouble clicking on it), then click the Kill Process "X" on the top left (see image below), then click Force Quite.  Then restart your Mac and try Mail again.

 

Screen Shot 2013-11-30 at 9.15.43 PM.jpg

Posted on Nov 30, 2013 7:18 PM

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ArdeleL

Q: MAIL won't quit. and I can't force quit.  the 'quit' prompt is grey, can't be accessed.

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  • by randers4,Solvedanswer

    randers4 randers4 Nov 30, 2013 7:18 PM in response to ArdeleL
    Level 9 (62,891 points)
    Nov 30, 2013 7:18 PM in response to ArdeleL

    Force quite the process in finder.  Open Finder, press Shift-Command-U, double-click on Activity Monitor, cick on  Mail under Process Name (click on the Memory tab at the top if you're having trouble clicking on it), then click the Kill Process "X" on the top left (see image below), then click Force Quite.  Then restart your Mac and try Mail again.

     

    Screen Shot 2013-11-30 at 9.15.43 PM.jpg