HT204291: Get help with AirPlay and AirPlay Mirroring on your iPhone, iPad, or iPod touch

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port2110
Level 1 (0 points)

Q: Unable to connect Apple TV to both iPhone & iMac

I have an Apple TV, an iPhone5 and an iMac (v.10.9). They all worked perfectly until the recent update. I've updated the latest software for all three devices. Now I don't see the Airplay icon on any devices. I restarted all of them and made sure all are connected to the same wireless network. Please let me know if any other steps I could do before I take the Apple TV to the store.

 

Thanks!

AppleTV 2, OS X Mavericks (10.9)

Posted on Nov 30, 2013 8:36 PM

by Winston Churchill,Solvedanswer
Winston Churchill Winston Churchill
Level 10 (104,506 points)
Apple TV
A:

Welcome to the Apple Community.

 

Try the following steps, check whether things are working after each step where appropriate, before trying the next.

 

  1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
  2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
  3. Restart the Apple TV (Settings > General > Restart).
  4. Restart the Apple TV by removing ALL the cables for 30 seconds.
  5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
  6. Restart your mobile device.

Posted on Dec 1, 2013 3:58 AM

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port2110

Q: Unable to connect Apple TV to both iPhone & iMac

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  • Helpful answers

  • by Winston Churchill,Solvedanswer

    Winston Churchill Winston Churchill Dec 1, 2013 3:58 AM in response to port2110
    Level 10 (104,506 points)
    Apple TV
    Dec 1, 2013 3:58 AM in response to port2110

    Welcome to the Apple Community.

     

    Try the following steps, check whether things are working after each step where appropriate, before trying the next.

     

    1. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is)
    2. Check that both devices are on the same network (Settings > Wifi, on the mobile device and Settings > General > Network, on the Apple TV).
    3. Restart the Apple TV (Settings > General > Restart).
    4. Restart the Apple TV by removing ALL the cables for 30 seconds.
    5. Restart your router. (Also try removing it’s power cord for at least 30 seconds)
    6. Restart your mobile device.

  • by port2110,

    port2110 port2110 Dec 7, 2013 5:09 AM in response to Winston Churchill
    Level 1 (0 points)
    Dec 7, 2013 5:09 AM in response to Winston Churchill

    Thanks for your help.  Step 5 solved my problem.