Home sharing library doesn't appear

Question

Home sharing library doesn't appear

Hi, I have a new laptop and would like to transfer my music from my old laptop to my new one.

I downloaded the newest version of iTunes (11.1.3) but when I try to home share my old laptop's library doesn't appear.

They are both sharing the same network and apple ID and both have the newest iTunes.

I have checked that it is nothing to do with my virus protection.

The shared section in the menu appears with 'home sharing' but disappears and doesn't show my other laptop's library.

I have repeatedly tried exiting iTunes and reopening it and signing in and out and turning home share on and off but nothing seems to be working.

Is there any solution?

Thanks!

Windows laptop-OTHER, Windows 8

Posted on Dec 1, 2013 7:23 AM

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Answer 1

matt00

Level 5

4,041 points

Dec 3, 2013 6:19 AM in response to eleanorgrace22

Hey eleanorgrace22,

Thanks for the question, and great troubleshooting so far. I understand you are experiencing issues with Home Sharing, in an attempt to move your music to a new computer. To troubleshoot this issue, you may find the steps in the following article helpful:

Troubleshooting Home Sharing

http://support.apple.com/kb/TS2972

Additionally, the following article outlines the different options for moving music to a new computer:

iTunes: How to move your music to a new computer

http://support.apple.com/kb/HT4527

Thanks,

Matt M.

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