bdc1530

Q: Iphone 4S, Just Updated to ios 7.0.4, Cant receive or make phone calls.

Iphone 4S, Just Updated to ios 7.0.4, Incoming phone calls ring on their line but i dont receive it, and when I attempt to call someone it beeps 3 times and ends call?

Posted on Dec 1, 2013 11:15 AM

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Q: Iphone 4S, Just Updated to ios 7.0.4, Cant receive or make phone calls.

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  • by Delgadoh,

    Delgadoh Delgadoh Dec 3, 2013 1:52 PM in response to bdc1530
    Level 4 (1,405 points)
    Dec 3, 2013 1:52 PM in response to bdc1530

    Hey bdc1530,

     

    I would try out the following troubleshooting steps:

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Check your phone settings:
    3. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update.
        Note:
        Some updates may require a Wi-Fi connection.
    4. If the iPhone has a SIM card, reseat the SIM card.
    5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    6. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
    7. Try to make or receive calls in another location.
    8. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE, if possible, and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    9. Contact the carrier to check the following:
      • Your account is properly configured to use the specific iPhone that has the issue.
      • There are no localized service outages.
      • Your account doesn't have a billing-related block.
      • Your calls don't have errors on the carrier system.
    10. Restore the phone as new.

    via: iPhone: Troubleshooting issues making or receiving calls

    https://support.apple.com/kb/TS3406

     

    Welcome to Apple Support Communities!

     

    Have a great day,

    Delgadoh