peterss2

Q: Any suggestions as to why my iphone4 suddenly, at full power , will not send or receive texts or make or receive calls?

Any suggestions as to why my iphone4, at full power, suddenly will not text or call? In or out?

iPhone 4, iOS 6.0.1

Posted on Dec 1, 2013 11:42 AM

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Q: Any suggestions as to why my iphone4 suddenly, at full power , will not send or receive texts or make or receive calls?

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  • by Delgadoh,

    Delgadoh Delgadoh Dec 3, 2013 6:40 AM in response to peterss2
    Level 4 (1,405 points)
    Dec 3, 2013 6:40 AM in response to peterss2

    Hey peterss2,

     

    I found the following steps for when you're experiencing issues making or receiving calls. If you haven't already, I would start your troubleshooting here:

    Follow the steps below to resolve this issue. Please test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.
    2. Check your phone settings:
    3. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update.
        Note:
        Some updates may require a Wi-Fi connection.
    4. If the iPhone has a SIM card, reseat the SIM card.
    5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.
    6. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.
    7. Try to make or receive calls in another location.
    8. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE, if possible, and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.
    9. Contact the carrier to check the following:
      • Your account is properly configured to use the specific iPhone that has the issue.
      • There are no localized service outages.
      • Your account doesn't have a billing-related block.
      • Your calls don't have errors on the carrier system.
    10. Restore the phone as new.

    via: iPhone: Troubleshooting issues making or receiving calls

    https://support.apple.com/kb/TS3406

     

    Have a good one,

    Delgadoh