Aperture viewer image does not display "regularly"

Question

Scampi1965 Author

Level 1

8 points

Aperture viewer image does not display "regularly"

Since this weekend and after nothing changed on my Mac, when I open an image in the Viewer, it might work as usual and then the next time the appears to not be there - it is a dark grey screen. On clicking for the sub menu, in the space where the image would be displaying, I can get all the action options as susual. If I for example choose to edit in one of the plugins, as that pluging laod the image space goes all multicoloured like a TV that has lost most of the signal but not all.

If I shut p[aerture down and re-open it, everything is back to normal but once it starts, I cannot resolve it without a shut down. Rebooting does not resolve this. I also had my first crash in Aperture since.... a very long time! Something's up and I don't know where to begin. Any help ehre would be greatly appreciated as my business is suffering.

Cheers

Iain

MacBook Pro with Retina display, iOS 7.0.4

Posted on Dec 1, 2013 4:17 PM

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Answer 1

Dec 1, 2013 4:39 PM in response to Scampi1965

Hi Iain,

This sounds like a good time to repair your Library. Details are on the Apple Aperture trouble-shooting page.

If repairing doesn't resolve the issue, the next step is to rebuild your Previews.

The step after that is to delete your Aperture prefs.

Let us know how it goes.

As always, you should _never_ use a computer file without having a verified backup. (Your Library is a whole lot of files.)

HTH,

Kirby.

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Answer 2

Scampi1965 Author

Level 1

8 points

Dec 2, 2013 1:23 PM in response to Kirby Krieger

Hi Kirby,

I have repaired the library and also rebuilt the previews to no avail. The next step was impossible as there is no apperture prefereces file to be found. I also did a search on the whole mac for the file and nothing was found. Very odd.

Further research took me to this page:

http://www.apertureexpert.com/tips/2013/11/18/nik-plug-grey-screen-death-workaro und

I am no better off though as every edit in a NIK plugin creates the issue and nothing I have done has resolved the issue. Seems like it is a bug to be fixed by Google?

If anyone has any other ideas, I am all ears and will try anything to resolve this "pain in the rear" bug.

Thanks very much for the suggestion so far.

Iain

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Answer 3

Clem

Level 3

701 points

Dec 2, 2013 3:35 PM in response to Scampi1965

Yeah Nik on their website says the plugins are only supported up to 10.8. Hopefully there will be updates coming soon.

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Answer 4

Dec 2, 2013 4:04 PM in response to Scampi1965

This is a SERIOUS problem! For the last two weeks I've been getting preview images that look like this....

http://cl.ly/image/220x253a162H

I've done everything on the apple troubleshooting page http://support.apple.com/kb/HT3805 and have had no luck the images are still all messed up. I've swithed to Lightroom until I find a solution.

FRUSTRATED!

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Answer 5

Scampi1965 Author

Level 1

8 points

Dec 2, 2013 4:12 PM in response to Scampi1965

OK so that's that then... its a NIK issue due to their not supporting beyond 10.8. If the update does not come through soon, I will also switch to alterntae software solutions as I cannot afford the ongoing effort required to shut down and re-open Aperture after every edit.

It is a commercial world after all and this is a commercial reality.

Thanks for the comments and confirmations.

Iain

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Answer 6

Dec 2, 2013 4:18 PM in response to Scampi1965

What is NIK? I don't know if I'm using this plugin... All I know is that Aperture stoped working about the time I upgraded to Mavericks.

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Answer 7

Dec 2, 2013 4:37 PM in response to HenkDawson

Nik (now owned by Google) makes a set of image editing plugins for Aperture:

http://www.google.com/nikcollection/

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Answer 8

Dec 2, 2013 4:47 PM in response to William Lloyd

I don't have any NIK plugins and I'm still getting viewer images that look like this....

http://cl.ly/image/220x253a162H

I've done everything on the apple troubleshooting page http://support.apple.com/kb/HT3805 and have had no luck the images are still all messed up.

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Answer 9

Clem

Level 3

701 points

Dec 2, 2013 4:49 PM in response to HenkDawson

Henk - what is your computer setup? Ie, what machine and gfx cards are you running?

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Answer 10

Dec 2, 2013 4:57 PM in response to Clem

OSX 10.9

Aperture 3.5.1

Mac Pro

Model Identifier: MacPro5,1

Processor Name: 6-Core Intel Xeon

Processor Speed: 2.66 GHz

Number of Processors: 2

ATI Radeon HD 5870:

Chipset Model: ATI Radeon HD 5870

Type: GPU

Bus: PCIe

Slot: Slot-1

PCIe Lane Width: x16

VRAM (Total): 1024 MB

Vendor: ATI (0x1002)

Device ID: 0x6898

Revision ID: 0x0000

ROM Revision: 113-C0780C-194

EFI Driver Version: 01.00.436

NVIDIA GeForce GT 120:

Chipset Model: NVIDIA GeForce GT 120

Type: GPU

Bus: PCIe

Slot: Slot-2

PCIe Lane Width: x16

VRAM (Total): 512 MB

Vendor: NVIDIA (0x10de)

Device ID: 0x0640

Revision ID: 0x00a1

ROM Revision: 3386

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Answer 11

Clem

Level 3

701 points

Dec 2, 2013 5:37 PM in response to HenkDawson

Henk, you have the issue described in this thread: https://discussions.apple.com/thread/5472914

You can try some of the workarounds and see if that helps your situation.

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Answer 12

Dec 3, 2013 8:59 AM in response to Clem

Clem wrote:

Henk, you have the issue described in this thread: https://discussions.apple.com/thread/5472914

You can try some of the workarounds and see if that helps your situation.

The workaround on this thread seems to be removing the Radeon video card. Not exactly the kind solution that I was hoping for. Another workaround is to zoom into the picture (Command =) This works to get rid of the garbled image and I can live with it BUT would really like it to work normally.

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Answer 13

Dec 4, 2013 10:36 AM in response to HenkDawson

This issue is still unresolved. Removing the video card is not a work around. And zomming in does not work.

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