Maheswarishruthi
Level 1 (0 points)

Q: I cant make my outgoing call,i am using iphone 4s ios 7.0.3

Hi,

 

     I am using my iphone 4s model,ios 7.0.3 software, i have a problem of making my outgoing calls its coming like call failed,i can receive my incoming calls ,msg and even i can send outgoing messages also only problem i cant make outgoing calls,but i put my sim in other mobile its working .i can make a call perfectly ,only problem in my handset.i have to change any settings in my handset.can anyone give me the solution for this..

iPhone 4S, iOS 7.0.3

Posted on Dec 1, 2013 11:41 PM

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Maheswarishruthi

Q: I cant make my outgoing call,i am using iphone 4s ios 7.0.3

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  • by jeremy_v,

    jeremy_v jeremy_v Dec 4, 2013 9:34 AM in response to Maheswarishruthi
    Community Specialists
    Dec 4, 2013 9:34 AM in response to Maheswarishruthi

    Hi Maheswarishruthi,

     

    Thanks for visiting Apple Support Communities.

     

    It sounds like you've isolated the behavior to your own iPhone handset. That's a good step! I'd suggest trying these steps next:

    Follow the steps below to resolve this issue. Please test after each step.

    1. Toggle airplane mode: Tap Settings > Enable Airplane Mode, wait five seconds, then turn off airplane mode.

    2. Check your phone settings:
    3. Ensure that your software is up to date:
      1. Check for a carrier settings update.
      2. Check for an iOS software update.
        Note:         Some updates may require a Wi-Fi connection.
    4. If the iPhone has a SIM card, reseat the SIM card.

    5. If the iPhone 4 or iPhone 4s is on the Verizon network, dial *228 from the iPhone and select option 2 to update the Preferred Roaming List (PRL). The PRL determines the cellular towers the phone uses for cellular service, selecting those with the best signal strength.

    6. Reset the network settings: Tap Settings > General > Reset > Reset Network Settings.

    7. Try to make or receive calls in another location.

    8. Attempt to isolate to one network band:
      • If you're having the issue on LTE, disable LTE, if possible, and try again.
      • If you're having the issue on 3G/4G, disable 3G/4G, if possible, and try again.

    9. Contact the carrier to check the following:
      • Your account is properly configured to use the specific iPhone that has the issue.
      • There are no localized service outages.
      • Your account doesn't have a billing-related block.
      • Your calls don't have errors on the carrier system.

    10. Restore the phone as new.

    If the above steps don't resolve the issue, go to an Apple Retail Store, carrier, Apple Authorized Reseller, or contact AppleCare to send the phone in for service.

    You can find the article with these steps here:

    iPhone: Troubleshooting issues making or receiving calls

    http://support.apple.com/kb/TS3406

     

    Regards,

     

    Jeremy