1 Reply Latest reply: Dec 4, 2013 1:24 PM by jeremy_v
bob.marinaz Level 1 Level 1 (0 points)

I have an Apple Tv and I live in Istanbul, Turkey. When I want to watch a movie, I can see and ear the trailer but if I then rent the movie I wanted to watch, there is no audio. Same if I send from MacBook Air to Apple Tv, I see but cannot ear.

  • jeremy_v Community Specialists Community Specialists (2,905 points)

    Hi bob.marinaz,

     

    Thanks for visiting Apple Support Communities.

     

    If you can see video on your Apple TV, but don't hear sound, try these troubleshooting steps first:

    If you can see video but can't hear sound

    1. If Apple TV is connected to a receiver, make sure the receiver is turned on.

    2. Make sure the input setting you've selected on your receiver matches the input you have your audio cables connected to. See the documentation that came with your receiver for more information.

    3. Make sure the volume on your TV or receiver is turned up and isn't muted.

    4. Check whether you can hear sound while playing video only. Also, check whether you can hear audio feedback while clicking through menu options.

    5. If you're connected to the HDMI port on your TV and Apple TV, make sure your TV supports audio through its HDMI port. The HDMI ports on some older TVs support only video.

    6. If you are using HDMI audio, try disconnecting and reconnecting the HDMI cable.

    7. If you're connected to the HDMI port on your TV and Apple TV, make sure your TV is setup to receive audio from HDMI. For some TV's this is automatic, but for others there is a choice between digital and analog (for HDMI audio, choose digital). Read more about HDMI audio.
    8. Try the other audio outputs on Apple TV to see if they work.

    9. If possible, try using different audio cables.

     

    You can find these steps and more troubleshooting tips in this article:

     

    Apple TV: Basic troubleshooting

    http://support.apple.com/kb/ht1551

     

    Best,

     

    Jeremy