HT201413: Resolve issues between iTunes and third-party security software
Learn about Resolve issues between iTunes and third-party security softwareQ: just bought a second hand iphone off ebay (4 I think). The seller hadn't reset it to factory settings, and when I tried to plug it ... just bought a second hand iphone off ebay (4 I think). The seller hadn't reset it to factory settings, and when I tried to plug it into the computer, it wouldn't recognise it without their password. Tried through restore mode and error 3194 more
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Helpful answers
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Dec 2, 2013 12:18 AM in response to blair5.0by steve359,★HelpfulYou need the ID that registered the phone under iOS 7. Contact the seller to get it unlocked from that ID. If the seller is mysteriously vanished, the phone may be stolen.
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Dec 2, 2013 12:33 AM in response to steve359by blair5.0,How do they unlock it from that id? she's in another city, and may not know how to do it (If and when she responds to her messages)