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marcella72

Q: when i plug in my ipod it says the device was not recognized. how do i fix that?

when i plug my nano into my computer it says device not recognized. why is that? I have done some checking but it doesnt seem to be the computer.

iPod nano, iOS 1.x

Posted on Dec 1, 2013 11:49 PM

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Q: when i plug in my ipod it says the device was not recognized. how do i fix that?

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  • by jeremy_v,

    jeremy_v jeremy_v Dec 4, 2013 8:38 AM in response to marcella72
    Community Specialists
    Dec 4, 2013 8:38 AM in response to marcella72

    Hi marcella72,

     

    Thanks for visiting Apple Support Communities.

     

    If you're using a Windows computer, try these steps first:

    If your Microsoft Windows-compatible laptop or portable computer is configured to conserve power by turning off power on the USB bus, it might not recognize a connected iPod. To resolve this issue, turn USB bus power back on by doing the following:

    Resolution

    1. On the Start menu, click Control Panel.
    2. Double-click the System icon.
    3. Click the Hardware tab.
    4. Click Device Manager.
    5. Scroll down the list of devices to the Universal Serial Bus controllers
    6. Click the plus icon next to the Universal Serial Bus controllers.
    7. Double-click one of the indented USB Root Hub entries.
    8. Click the Power Management tab.
    9. Deselect the "Allow the computer to turn off this device to save power" option.
    10. Click the OK button at the bottom of the window.
    11. Restart the computer.

    If you don't have a PC laptop or the steps above did not help, see this document for more information.

    From:

     

    iPod not recognized when connected to Windows laptop over USB

    http://support.apple.com/kb/ts1401

     

    You may also find the steps in this article helpful:

     

    iOS: Device not recognized in iTunes for Windows

    http://support.apple.com/kb/TS1538

     

    Cheers,

     

    Jeremy