HT5787: If you forgot your Apple ID password

Learn about If you forgot your Apple ID password

EmmaCatherine

Level 1 (0 points)

Q: iTunes ID problem on iPhone

Hi Everyone,

Hoping someone can help.On my non apple computer I changed my email (apple ID) & password. Now my phone iTunes is still set to my old ID & I can't seem to change it. My old or new password won't work? Help! I want to check my purchase history because my bank details were stolen. Thanks :)

Posted on Dec 2, 2013 1:25 AM

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Q: iTunes ID problem on iPhone

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by sheila_m.,

sheila_m. Dec 4, 2013 9:28 AM in response to EmmaCatherine
Community Specialists

Dec 4, 2013 9:28 AM in response to EmmaCatherine

Hello Emma,

Thank you for the details of the issue you are experiencing after changing your Apple ID. I recommend the following articles for an issue like the one you described:

iCloud: "Incorrect Apple ID or Password" alert when setting up iCloud after upgrading to iOS 7
http://support.apple.com/kb/TS5207

iOS 7: If you're asked for the password to your previous Apple ID when signing out of iCloud
http://support.apple.com/kb/TS5223

Thank you for using Apple Support Communities.

Best,
Sheila M.
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HT5787: If you forgot your Apple ID password

Q: iTunes ID problem on iPhone

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by sheila_m.,

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