syncing doesn't show on my account

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Level 1

4 points

syncing doesn't show on my account

After pluging in IPod I cant get to the Sync area to sync the Ipod, says I have other programs running that won't allow it

iPod classic

Posted on Dec 2, 2013 2:00 AM

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Answer 1

matt00

Level 5

4,041 points

Dec 4, 2013 1:01 PM in response to cisum215

Hey cisum215,

Thanks for the question. This issue usually stems from third-party security software installed on your computer. To help resolve the issue, see this article:

iTunes: Troubleshooting security software issues

http://support.apple.com/kb/TS3125

Additional Information

'Disk cannot be read from or written to' when syncing iPod or 'Firmware update failure' error when updating or restoring iPod

http://support.apple.com/kb/HT1207

Thanks,

Matt M.

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