Vaishnavi Murthy
Level 1 (0 points)

Q: erratic trackpad mac book pro retina

My mac book pro has been a nightmare from the time I bought it. Its made my life much worse that what it was with windows. I had to replace my screen bacause of burn-in, horrible service/ support at that time, they even made me cry.

 

Later, when I got a apple care extension, again same story. It was not getting registered and after multiple phone calls over 3 days got it registered.

 

Now my tracpad is acting erratic. Selecting and deleting things on its own. I'm in the middle of some important classes (am a student). Now I have to miss them and go get this trackpad issue fixed. I hate my mac! what can I do to get my money back? I have lost faith in this company.

MacBook Pro with Retina display, OS X Mavericks (10.9), 15 inch

Posted on Dec 2, 2013 3:55 AM

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Vaishnavi Murthy

Q: erratic trackpad mac book pro retina

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  • by Belly114,

    Belly114 Belly114 Dec 2, 2013 4:03 AM in response to Vaishnavi Murthy
    Level 2 (204 points)
    Dec 2, 2013 4:03 AM in response to Vaishnavi Murthy

    To fix the trackpad, take it to your local Apple Store - that you feel comfortable in - and explain the whole situation. Make an appointment with your local apple store online: http://concierge.apple.com/reservation/gb/en/techsupport/ if you don't live in the United Kingdom, just google 'make an apple genius bar appointment' and you should be presented with the Apple Webpage for Genius Bar.

     

    Regards to getting your money back, you should speak to the specialists at the Apple Store.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 2, 2013 9:30 AM in response to Vaishnavi Murthy
    Level 10 (208,044 points)
    Applications
    Dec 2, 2013 9:30 AM in response to Vaishnavi Murthy

    There are several possible causes for this issue. Take each of the following steps that you haven't already tried until it's resolved. Some may not be applicable.

    1. Follow the instructions in this support article, and also this one, if applicable.

    2. Open the Bluetooth preference pane in System Preferences and check for unknown or forgotten input devices. Disconnect any USB input devices that you aren't using.

    3. Boot in safe mode and test, preferably without launching any third-party applications. If you don't have the problem in safe mode, but it comes back when you reboot as usual, stop here and post your results. If you can't boot in safe mode, do the same. If you booted in safe mode and there was no change, go on to the next step.

    4. Reset the System Management Controller.

    5. If you're using a Bluetooth trackpad, investigate potential sources of interference, including USB 3 devices.

    6. A swollen battery in a MacBook Pro or Air can impinge on the trackpad from below and cause erratic behavior. If you have trouble clicking the trackpad, this is likely the reason. The battery must be replaced without delay.

    7. Press down all four corners of the trackpad at once and release. If there's any effect, it's likely to be temporary, and the unit needs to be serviced or replaced.

    8. There's a report that a (possibly defective) Thunderbolt Ethernet adapter can cause the built-in trackpad of a MacBook to  behave erratically. If you're using such an adapter, disconnect it and test.

    9. There's also a report of erratic cursor movements caused by an external display that was connected but not turned on.

    10. If none of the above applies, or if you have another reason to think that your computer is being remotely controlled, remove it from the network by turning off Wi-Fi (or your Wi-Fi access point), disconnecting from a Bluetooth network link, and unplugging the Ethernet cable or USB modem, whichever is applicable. If the cursor movements stop at once, you should suspect an intrusion.

    11. Make a "Genius" appointment at an Apple Store to have the machine and/or external trackpad tested.