Apple Push Notification Portal

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Level 1

2 points

Apple Push Notification Portal

Hi All

I hope someone know the answer to our problem.

We are trying to get a new Apple Push Certificate, but when we try to upload the our csr file we get the following error

{"ErrorCode":-80013,"ErrorMessage":"Invalid Certificate Signing Request","ErrorDescription":"The Certificate Signing Request you entered appears to be invalid. Make sure that request file uploaded is in the <a href=\"http://www.apple.com/iphone/business/it/management.html\" target=\"_blank\">correct format<\/a>and not empty."}

We have already a year ago created an Apple Push Certificate, but it has expired, so we cannot renew it from the homepage, but have to create a new one.

We try to get a new certificate from the following site https://identity.apple.com/pushcert/ We do not have an Apple Developer Account.

The csr file i created directly from "Keychain Access->Certificate Assistant->Request a Certificate From a Certificate Authority", and then we save the file to disk and then try to upload that file on https://identity.apple.com/pushcert, and then we get the error.

Anyone know the answer to this problem.

1. Do we need to have a developer account? We can log in to https://identity.apple.com/pushcert/ without a developer accout, so seems odd if thats the issue.

2. Do the csr file need to be signed before we can upload it on https://identity.apple.com/pushcert/

I cant find any place that have an answer to above question or a solution to our problems, so hope someone here know the answer

Thx in advantage

Posted on Dec 2, 2013 4:35 AM

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Answer 1

Best reply

infinite vortex

Level 7

21,414 points

Dec 4, 2013 8:27 AM in response to Luffeposten

What are you using the certificate for exactly? If you're using it for Apple Push Notification services as set in Server.app > Server Hardware > Settings Then just use the "Change…" button (even though it's the same email address/Apple ID you're going to use) rather than the "Renew…" button.

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Answer 2

Luffeposten Author

Level 1

2 points

Dec 9, 2013 4:14 AM in response to infinite vortex

This helped to get a new Apple Push Notifications, thx alot.

We do though still have the problem that we cant push anything to out clients. In our Profile Manager we have 80 active task, which all have the status Pending, and we cant push anything to the clients (iPad)

When we enroll a new iPad, i shows up in the Profile Manger as New Device, instead of the name of the device (iPad)

Anyone who can help here?

P.S How do i give points?

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Answer 3

Dec 11, 2013 11:11 PM in response to Luffeposten

Does push work for other services? If it does you may just want to cancel all the currently active tasks and try creating a simple new one.

Also, be sure that you internet connection and/or your firewall isn't what is blocking things.

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Answer 4

Luffeposten Author

Level 1

2 points

Dec 11, 2013 11:33 PM in response to infinite vortex

I have tried to cancel all active task, and afterwards try with a new iPad, but thats the same problem

We have been told that there are open for the following ports:

2195, 2196	TCP	Used by Profile Manager to send push notifications
5223	TCP	Used to maintain a persistent connection to APNs and receive push notifications
80/443	TCP	Provides access to the web interface for Profile Manager admin
1640	TCP	Enrollment access to the Certificate Authority

Is there some way I can check that we actually have open in the firewall?

Is there some other things I can check, to see that we have the correct setup?

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Answer 5

Dec 12, 2013 3:26 AM in response to Luffeposten

The simplest way to check if it's a firewall issue is to turn your firewall off and then see if it'll work. If it does you know what the issue is. Afterwhich you can check you firewall logs in Console to see what's being blocked. Althought from the looks of it you have the right things open.

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