Why do my App Reviews and Ratings don't show up in the App Store?

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Level 1

14 points

Why do my App Reviews and Ratings don't show up in the App Store?

Hey everyone..

I've been having trouble for at least a year now where whatever Review I write does not show up anywhere. I have done a lot of research on this subject prior to opening this Thread here, and have obvioudly not found anything on the subject.

I am aware as I read somewhere that for a review to display, the app needs to have at least 5 reviews, (which I also find obscure). We are talking about apps that have loads of reviews already posted.

It's needless to say HOW annoying it is to spare PRECIOUS time to review an app, (whether for positive, negative, neutral), and find out that it just went to waste. I never had this problem till about 1 year ago, where I noticed that no matter where I wrote a review, (from my macbook, within the store, from my iPad mini, from my ipod touch), it just NEVER showed up even after days or even weeks when I checked back.

Before I start wrting the review it asks for my Apple store password, (so far so good), after I'm done with the rating and Review, I press submit and .....nada....I don't get a confirmation or something that will say it's under Review from the App store. When I try to repeat the process, get out of the app I'm trying to review, and go back to write my Review, what I wrote is just simply sitting there, together with my Rating as if nothing happened.

I am aware that others have written before about this issue to no avail, now can SOMEONE please put an end to this MADNESS and answer one and for ALL the very, lately, disappointed, Apple fans that keep accumulating....? Can Apple give us an OFFICIAL explanation/solution to this very annoying issue? Or does it prefer to conveniently leave it as is for some "obscure" reason...?

Any replies will be more than appreciated...

Cheers

MacBook Pro, OS X Mavericks (10.9)

Posted on Dec 2, 2013 6:21 AM

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Answer 1

Top-ranking reply

skopelos Author

Level 1

14 points

Dec 5, 2013 9:21 AM in response to skopelos

Ok everyone...

So, after going through a hundred steps to manage and contact Apple Support via e mail, I sent them an e mail and got a reply saying that they will get in touch with me within 48hrs. Today, (24hrs), I received a reply telling me that they understand my frustration and has been an "on going issue". He wanted alse to verify what my nickname was for my the Reviews I had given.

After revisiting for the millionth time my iTunes store Account, to go to settings, and manage Reviews, (which is what I always did to check and see if they show up), to find out if my nickname had changed for some reason, I pressed on some older reviews, (like from 2010, which I remember had shown up), to check out my nickname.

I verified my nickname being the same as I remember. The 2nd app I checked which I knew I had reviewed, but from last year, was not showing. So, it dawned on me to press the “All Versions” options on the reviewing section of the app…and…voila….there it was. So, I took it further and looked at other even more recent reviews I had written and I also found out that they showed under the “All Versions” option.

Then I checked my last 3-4 that I did within the last few months that I knew did not show up and the apps also had no Upgrades that I knew of. Then, I discovered the sorting options , (on the right side), for showing Reviews. It seems like that it automatically sorts them out by “Most Helpful”, (which is odd), so I chose “Most Recent”…and….voila again, my review was beautifully sitting there with my nickname and everything…I couldn’t believe it.

Now I’m going to try and find if there is a way to have the “Most Recent” always as default…is there…? But it makes me wonder if all of you guys have the same problem and if the solution is indeed the same, (sorting out by most Recent or whatever other option will make your review show up). Give it a try and see how it works out for you. Please take the time to post your findings here. It would be helpful for everyone else as well. I wonder why Apple has not picked up on this?

I have to give it to them for the quick reply though..(mind you my e mail was quite.."angry"..).

Thanks again for reading..

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Answer 2

Jun 10, 2017 9:53 AM in response to I_hate_multidevice_security

My solution is to say **** apple and anynor the developers dumb enough to try to make something for their phones.

If you insist on being able to leave a review, I have started using my computer to do it.

Go to the AppStore through iTunes, find the app, leave a review, and basically just give up on your phone.

The fact that so many people with so many different models and iOS versions are all having the same issue, Apple is not going to bother trying to figure it out.

They told me I had to iOS update, that I was so old my phone was no longer communicating with the AppStore server.

I was like "Really? How the **** am I still able to use the AppStore and download some of the newest games and apps then?".

They don't know **** about ****, and I wouldn't hold my breath waiting for them to figure it out.

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Answer 3

Jun 2, 2017 5:09 PM in response to slaci

You reopened the thread by posting.

This topic is NOT closed or solved because people like myself are still having issues with these POS phones.

Am I the only person who feels they become more and more useless as time goes on?

What happened to the iOS 6 days where you didn't have a swipe screen waiting for you on every side?

Now we can't even swipe to "unlock" or use the phones? WHAT THE ~*{!?

And apple wonders why I REFUSE to "update" to iOS 10?

HAH!

Anyway, I am rambling at this point, I'll shut up now and leave you with you are not alone here and never will be.

Seeing how uselessly worthless Apple is now, I wouldn't hold my breathe for a fix or solution and I suggest moving on.

This iPhone 6s Plus will sure as **** be the last Apple phone I ever buy.

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Answer 4

Jun 10, 2017 6:00 AM in response to edbtz3933

I've been having this exact problem for months, and still no solution to be found anywhere. All the "community" does is say "don't necro an old thread and start a new one instead", even though this problem is obviously still A PROBLEM after all this time.

Can someone please tell me how to make my reviews stick! And no, the solution isn't to click on 'all versions', because all this does is allow you to waste time typing without it being saved.

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Answer 5

Aug 27, 2017 8:16 PM in response to edbtz3933

I'm having the same issue--have been for well over a year now. All I've gotten from Apple support is "It's an ongoing issue." Really? No sh^t, Sherlock.

edbtz3933 said:

If you insist on being able to leave a review, I have started using my computer to do it.

Go to the AppStore through iTunes, find the app, leave a review, and basically just give up on your phone.

Doesn't matter. Same problem either way for me.

They don't know **** about ****, and I wouldn't hold my breath waiting for them to figure it out.

I second that. I'm done wasting my time writing reviews that will only disappear into cyberspace, never to be seen by a single soul. I have better things to do with my time. Like contemplate my navel. Or watch paint dry.

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Answer 6

Oct 2, 2017 8:00 PM in response to ItalianGem

So basically, this has been an ongoing issue for many years and they still haven't done anything about it? I tried to leave a review for an album that came out on iTunes. I tried on my new iPhone 8 and my Macbook Pro--no go. It didn't show up. Though guys can leave five word album reviews saying, "Album *****". I don't really think it's fair to the artist that many of us can't leave legitimate reviews. When is there going to be a fix implemented? I'm actually thinking of taking my iPhone back and going Galaxy. I'm still with the 14 day window. Apple has slipped in recent years VERY bad.

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Answer 7

Oct 3, 2017 12:03 AM in response to GonzoJohn

To be honest, I've only had this problem lately where my reviews have suddenly gone missing. It's really frustrating when you put a lot of effort into a review and then all of a sudden it's vanished into thin air! So unfortunately I have just stopped leaving reviews, which is really sad because often reviews are very helpful. I find that with Apple it often takes an absolute flood or avalanche of complaint emails about a bug or a problem, before they will listen and hopefully eventually fix it in a timely manner. I'm still hanging onto Apple because I do prefer them over an Android....at least right now I do.

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Answer 8

Sep 21, 2017 11:45 PM in response to f.f.f.bhutta

Here is a direct link to Apple Feedback to report problems. I've used it myself to report a bug in the last update as did many other Apple users:

http://www.apple.com/feedback/iphone.html

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Answer 9

slaci

Level 1

8 points

May 19, 2017 7:21 PM in response to skopelos

My thoughts, 4 years later.

Original post doesn't say which device you use, nor the OS version.

I can't find the sorting options for reviews. You say it was (in 2013) on the right corner. Not sure you mean in App Store or the Manage Reviews settings page.

So i can't see my reviews in App Store. But i can find them if i go to Manage Reviews. I hope people can see what i write. But i'm not sure, so it is not very encouraging to write more.

I am using iPhone6s, iOS 10.2.1 , in China, having English as system language.

This thread is closed, no-one will answer me. I stop writing...

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Answer 10

Jan 10, 2017 6:49 AM in response to skopelos

****

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Answer 11

Jun 10, 2017 2:32 PM in response to edbtz3933

Have a plus vote mate, I feel your pain.

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Answer 12

Jul 18, 2017 11:40 PM in response to skopelos

can you please send me email address (or any direct link )for apple support team so that me too send them email for same issue to be resolve at my id.

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