JamesMG76

Q: I think I might need to restore my 2010 Macbook Pro

I am worried I am going to need to do a full erase and reformat of my hard drive.

 

 

I have a mid-2010 MacBook Pro; 2.66 GHz Intel Core i7; 8gm Ram; Running OS X 10.8.5 (I haven't updated to Mavericks because I run an older version of ProTools that isn't supported).

 

 

Over the past several months, my computer has gotten slower and slower.  I have had a few instances of a fatal error, where the machine just shuts down.  I've tried resetting the SMC system but that does not appear to have made a difference.

 

 

I still have the disks that came with the computer, and my App Store shows OS X Lion and OS X Mountain Lion in my purchase history, so I expect I should be able to get back to my current operating system without incident.

 

 

I'm writing to see if anyone has advice on how to make this as smooth a process as possible.  I have a lot of 3rd party software that will need to be reinstalled so I'm dreading this but don't know of another way to try and fix my performance issues.  Any suggestions are appreciated.

MacBook Pro, OS X Mountain Lion (10.8.5)

Posted on Dec 2, 2013 1:16 PM

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Q: I think I might need to restore my 2010 Macbook Pro

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  • by Linc Davis,

    Linc Davis Linc Davis Dec 2, 2013 8:19 PM in response to JamesMG76
    Level 10 (208,037 points)
    Applications
    Dec 2, 2013 8:19 PM in response to JamesMG76

    Your screenshot shows almost 4 GB of swap space used. That means that you were short of physical memory at some time since the last startup, though not at the time the screenshot was taken. Most of the memory-intensive applications you mention were apparently not running at that time.

  • by JamesMG76,

    JamesMG76 JamesMG76 Dec 2, 2013 8:28 PM in response to Linc Davis
    Level 1 (4 points)
    iPhone
    Dec 2, 2013 8:28 PM in response to Linc Davis

    Linc - sorry, but I must be missing something. The screen shot I uploaded says swap used is 0 bytes...should I be looking somewhere else on that screen shot?

     

    Thanks!

  • by MadMacs0,

    MadMacs0 MadMacs0 Dec 2, 2013 9:11 PM in response to JamesMG76
    Level 5 (4,801 points)
    Dec 2, 2013 9:11 PM in response to JamesMG76

    JamesMG76 wrote:

     

    I only have google chrome, drive, and earth on my machine - are those that problematic that they need to be removed?

    Chrome and Earth should be find. There was a major issue with Drive and Mavericks which should impact you and I believe it's been fixed.

     

    The Google entries you are seeing are the Google Update process which kicks off every hour to see if any updates are available and will download and install any it finds in the background. Unless you see a lot of major errors associated with these checks, then it's probably operating normally. It just seems to be a bit verbose in what it records, almost as if they left the debug code in it.

  • by Linc Davis,

    Linc Davis Linc Davis Dec 2, 2013 9:11 PM in response to JamesMG76
    Level 10 (208,037 points)
    Applications
    Dec 2, 2013 9:11 PM in response to JamesMG76

    I must be missing something.

     

    No, you're right. I missed something.

     

    First, back up all data immediately unless you already have a current backup. If you can't back up, stop here. Do not take any of the steps below.

     

    Step 1

     

    This diagnostic procedure will query the log for messages that may indicate a system issue. It changes nothing, and therefore will not, in itself, solve your problem.

     

    If you have more than one user account, these instructions must be carried out as an administrator.

     

    Triple-click anywhere in the line below on this page to select it:

    syslog -k Sender kernel -k Message CReq 'GPU |hfs: Ru|I/O e|find tok|n Cause: -|NVDA\(|pagin|timed? ?o' | tail | awk '/:/{$4=""; print}' | open -ef

    Copy the selected text to the Clipboard by pressing the key combination command-C.

     

    Launch the Terminal application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.

     

    Paste into the Terminal window (command-V). I've tested these instructions only with the Safari web browser. If you use another browser, you may have to press the return key.

     

    The command may take a noticeable amount of time to run. Wait for a new line ending in a dollar sign (“$”) to appear.

     

    A TextEdit window will open with the output of the command. Normally the command will produce no output, and the window will be empty. If the TextEdit window (not the Terminal window) has anything in it, stop here and post it — the text, please, not a screenshot. The title of the TextEdit window doesn't matter, and you don't need to post that.

     

    Step 2

     

    There are a few other possible causes of generalized slow performance that you can rule out easily.

     

    • Disconnect all non-essential wired peripherals and remove aftermarket expansion cards, if any.
    • Reset the System Management Controller.
    • Run Software Update. If there's a firmware update, install it.
    • If you're booting from an aftermarket SSD, see whether there's a firmware update for it.
    • If you have a portable computer, check the cycle count of the battery. It may be due for replacement.
    • If you have many image or video files on the Desktop with preview icons, move them to another folder.
    • If applicable, uncheck all boxes in the iCloud preference pane. See whether there's any change.
    • Check your keychains in Keychain Access for excessively duplicated items.
    • Boot into Recovery mode, launch Disk Utility, and run Repair Disk.
    • If you have a MacBook Pro with dual graphics, disable automatic graphics switching in the Energy Saverpreference pane for better performance at the cost of shorter battery life.

    Step 3

     

    When you notice the problem, launch the Activity Monitor application in any of the following ways:

     

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

     

    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

     

    ☞ Open LaunchPad. Click Utilities, then Activity Monitor in the icon grid.

     

    Select the CPU tab of the Activity Monitor window.

     

    Select All Processes from the View menu or the menu in the toolbar, if not already selected.

     

    Click the heading of the % CPU column in the process table to sort the entries by CPU usage. You may have to click it twice to get the highest value at the top. What is it, and what is the process? Also post the values for User, System, and Idle at the bottom of the window.

     

    Select the Memory tab. What value is shown in the bottom part of the window for Swap used?

     

    Next, select the Disk tab. Post the approximate values shown for Reads in/sec and Writes out/sec (not Reads in andWrites out.)

     

    Step 4

     

    If you have more than one user account, you must be logged in as an administrator to carry out this step.

     

    Launch the Console application in the same way you launched Activity Monitor. Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

     

    Select the 50 or so most recent entries in the log. Copy them to the Clipboard by pressing the key combinationcommand-C. Paste into a reply to this message (command-V). You're looking for entries at the end of the log, not at the beginning.

     

    When posting a log extract, be selective. Don't post more than is requested.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.

    Important: Some personal information, such as your name, may appear in the log. Anonymize before posting. That should be easy to do if your extract is not too long.

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