plucero

Level 1 (1 points)

Q: cannot download an app due to error 404, why?

Also how does anyone contact Apple's app store if the app you purchase doesn't download?

MacBook Pro (13-inch Mid 2012), OS X Mavericks (10.9), SR MBP 2.4ghz, 4MB RAM.

Posted on Dec 2, 2013 3:36 PM

I have this question too

Q: cannot download an app due to error 404, why?

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by Carolyn Samit,

Carolyn Samit Dec 2, 2013 4:17 PM in response to plucero
Level 10 (122,382 points)

Apple Music

Dec 2, 2013 4:17 PM in response to plucero
Try re downloading the app. If it's a paid app, you won't be charged again but you must use the same Apple ID.

Downloading past purchases from the App Store, iBookstore, and iTunes Store

If that didn't help...

Disable anti virus software if installed

Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall

Make sure Gatekeeper is enabled

Open System Preferences > Security & Privacy then select the General tab.

Make sure either Mac App Store or Mac App Store and identified developers is selected. If that area is grayed out, click the padlock icon to proceed.

OS X: About Gatekeeper
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by plucero,

plucero Dec 2, 2013 7:39 PM in response to Carolyn Samit
Level 1 (1 points)

Dec 2, 2013 7:39 PM in response to Carolyn Samit

Hi Carolyn

Thank you for your suggestions. I've checked all my security settings and they are good according to the list of things I should do in my preferences. However I've still had no luck in getting my paid app to download.
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by Carolyn Samit,

Carolyn Samit Dec 2, 2013 11:10 PM in response to plucero
Level 10 (122,382 points)

Apple Music

Dec 2, 2013 11:10 PM in response to plucero

Ok..

Try here > Mac App Store: App purchase doesn't appear to complete
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