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my external hard drive loses connection to airport extreme

I purchased a new Seagate 2TB Backup Plus external hard drive to store all of my media and to use for Time Machine backups. I am trying to use it over my network through my Airport Extreme base station. It was working well for a few days but the past few days it has not been funcitoning properly. The external drive appears in Finder as do my two partitions ("Backup" and "Media") but when I double click either one I get a blank screen in Finder. I have also moved my iTunes and iPhoto libraries to the drive and cannot access anything in either app because the computer cannot find the drive. If I reset the Airport, the hard drive and the computer it will work again for a little whiel but then the same issues occur. Has anyone else experienced similar issues?


Thanks

MacBook, Mac OS X (10.7.2)

Posted on Dec 2, 2013 3:43 PM

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6 replies

Dec 3, 2013 6:04 PM in response to robstyles

I didn't realize my profile stated otherwise.


Please check near the bottom of your original post above to see OS X (10.7.2). You might want to update that to avoid confusion and save some time in the future.


OK, please take a deep breath.


Apple does not officially support Time Machine backups to a drive at the USB port of the AirPort Extreme....likely because it is not reliable. You might want to review this Apple Support document to confirm:


http://support.apple.com/kb/HT2038


So, we are not going to be able to provide you with much assistance on that issue.


Some users seem to be able to make this work....some have some problems....and some (like me) who have tried this have nothing but problems.


Sorry, I can't help on this one, but maybe another user who has had better luck will post to provide his secrets.



The iTunes and iPhoto libraries and files are my only copies now. I moved everything from my Macbook to the external then deleted the originals.


Not sure if you have thought about this.


If you deleted the "originals", then your only copy of your data is on one hard drive. You have no backups if the drive has a problem.


A minimum backup plan would be to have a copy of important data on two different drives. When....not if...one drive fails, you have the data on the "other" drive.


You have no "other" drive according to the information that you have provided.


Further.....Time Machine backs up the changes on your Mac. At some point....you cannot know when.....Time Machine will pick up the change on your Mac and delete the iTunes and iPhoto data from your Time Machine backups.


The files might stay there a few months, or even longer. But, I have seen instances where the files were deleted within a week or two.


So my advice would be to only delete data from your Mac that you can afford to lose.

Dec 8, 2013 5:39 PM in response to robstyles

There are a couple of things that may be causing your connection difficulties. The obvious question....is what has changed recently on your network?


With Mavericks 10.9, we are seeing a number of posts about network difficulties that did not exist when users were running Mountain Lion, Lion and Snow Leopard. It's getting to be about time for the first major update from Mavericks, so keep any eye out for that.


The USB port on the AirPort Extreme is borderline as far as power is concerned, so if you have not already tried this, it would be an good idea to use a powered USB hub with the AirPort Extreme and your hard drive.


I assume that you have checked your USB cables, etc. and they are checking out OK.


Check with Seagate support to see if they have any firmware updates for your hard drive, in particular updates that may be applicable with Mavericks.


I cannot think of anything else to check at this time, but another user who might be using the same hard drive may have some tips.

my external hard drive loses connection to airport extreme

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