Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can I get my iPod to update when it says the server cannot be connected?

Whenever I try to update my iPod it says, "The iPod software update server could not be contacted. Make sure your network settings are correct and your network connection is active, or try again later." It does this every time. How can I get it to update? Any help is much appreciated, thanks!

iPod touch, Windows XP, The iPod touch is a 2nd Gen.

Posted on Dec 2, 2013 5:52 PM

Reply
5 replies

Dec 3, 2013 6:23 AM in response to GodGirl8822

Update Server

Try:

- Powering off and then back on your router.

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

- Change the DNS to either Google's or Open DNS servers

Public DNS — Google Developers

OpenDNS IP Addresses

- For one user uninstalling/reinstalling iTunes resolved the problem

- Try on another computer/network

- Wait if it is an Apple problem

Dec 3, 2013 4:04 PM in response to GodGirl8822

This article

- iTunes for Windows: iTunes cannot contact the iPhone, iPad, or iPod software update server

is for what yo do to yur computer/networ/router



This does not apple to a 1G or 2G iPod

If you can access your device's settings menu and connect to Wi-Fi, install the latest version of iOS over Wi-Fi using Settings > General > Software Update. If your device is locked with a forgotten passcode or in recovery mode, you will need iTunes to restore the device.

If one of the alert messages above appears when you try to update or restore your iOS device, connect to the Internet with your preferred web browser, and access the iTunes Store.

How can I get my iPod to update when it says the server cannot be connected?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.