1 2 3 Previous Next 69 Replies Latest reply: Jun 12, 2014 5:59 AM by Stevem110765
profmac Level 1 Level 1 (0 points)

My brand new MBP retina 15'' Late 2013 keeps freezing on me. Just clicked on a twitter link in an email and then it stopped again; no mouse movement; the seconds of the clock in the menu bar are not moving anymore; no force quit of apps possible; just the power switch helps to turn the machine off.

 

I don't have any peripherals attached besides apple bluetooth keyboard and mouse.

 

I already repaired disk permissions from cmd+R while booting, did SMC, PRAM reset and safe boot.

 

As I read there was an update for the 13'' firmware and one for the 15'' with NVIDIA (http://support.apple.com/kb/DL1705) but no new software for my machine yet.

 

Also looked into  /Library/Logs/DiagnosticReports but nothing too interesting.

 

I created sys diagnose and spin dump from activity monitor if that's handy, but Apple Support didn't want them.

 

They just suggest to reinstall the OS, but as there were already updates for ALL other new Retina MBPs, I'd suppose there needs one for this one too!


MACBOOK PRO (RETINA, 15-INCH, LATE 2013), OS X Mavericks (10.9), preinstalled
  • 1. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    Jeppe Cramon Level 1 Level 1 (0 points)

    I'm experiencing the same pattern. My MBPr 15" late 2013 (2,3 Ghz with Nvidia) also randomly freezes. It always happens as a result of a UI click (e.g. clicking a link, minimizing a window, expanding a list of mails).

    It only seems to be the UI that fails as e.g. Spotify keeps playing in the background. I installed the MacBook Pro Retina EFI Update v1.2 but that didn't help. Reinstalling the OS as Apple support suggests seem quite weird.

    I have nothing special installed and the problem seems to be related to graphics/drivers.

  • 2. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    profmac Level 1 Level 1 (0 points)

    So I did an erase and reinstall, just to get everything else out of the way and the issue persists. It happens no matter if it's on the power line or from battery, no matter if bluetooth is off or wifi isn't used.

    No user migration happened that could import a 'bug' again.

  • 3. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    halcwb Level 1 Level 1 (0 points)

    Same problem here, it started with my macbook retina early 2013. It happened a couple of times, complete freezes. Just letting it go to sleep did not help (wouldn't go in sleep mode by closing lid). Trying to get access to the system did not succeed. Had to reboot.

     

    Because I am in the middle of a major project, bought a brand new one. Clean install of Parallels and Web storm and Google, nothing more! Same problem!!!! Contacted support. Same as always. Reinstall entire system, leave it running for a week and keep whatching this etc.. Of course quite impossinble to do.

     

    By the way, on Windows machines I have to go back to Windows 95 to recall any problems like this!!!

  • 4. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    profmac Level 1 Level 1 (0 points)

    I did the 10.9.1 update but no the issue persists. The sound keeps playing as said above by Jeppe, but just for like 15 secs till that freezes as well.

    Apple send me the capture data app (Apple and its affiliates may collect and use the information contained in the Capture Data application output such as System Configuration, serial number, mail account settings, crash log, network settings etc as part of its support services, to troubleshoot and resolve the issue and otherwise improve products) but they didn't confirm they got the information or what will happen from now on.

     

    As I reported the problems within 14 days of purchase, Aftersales is sending me a new MBP, I just doubt, that that's really gonna help.

    But hope dies last.

  • 5. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    halcwb Level 1 Level 1 (0 points)

    I am afraid this has got nothing to do with hardware. So, replacing the hardware probably, indeed, will not work. In fact, that is what I have tried.

  • 6. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    profmac Level 1 Level 1 (0 points)

    Sadly you are right! I got a new MBP, but the issue persists also there. Still awaiting feedback from Apple Engineering about it. Sent in twice capture data already...

  • 7. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    halcwb Level 1 Level 1 (0 points)

    For what it is worth. I have been using my macbook without Google Chrome. And I am not sure whether this is the culprit, but I did not notice any freeze since and I use it all day long, every day. So, fingers crossed and hope this stays this way, then at least I have a clue what causes this.

     

    On the other hand, the os x should not allow a freeze to happen other than by hardware failure. In this respect, very disappointing Apple!!

  • 8. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    goran.radulovic Level 1 Level 1 (0 points)

    Same thing here with me. Early 2013 MBP 15" and same symptopms, I will try not to use Chrome and see if that helps.

  • 9. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    pranask Level 1 Level 1 (0 points)

    I think I had the same thing. Interesting fact is that if music was playing and my MBP froze, the music would continue playing. I though it was software issue caused by upgrading and migrating the system over the years to different computers. I tried fresh install but it still kept freezing. I took my MBP to Apple and they replaced the logic board. Problem solved.

  • 10. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    halcwb Level 1 Level 1 (0 points)

    Sadly enough, the system froze again, now only using Safari. No clue what is going on everything seems fine.

     

    So I have spend nearly 6000 Euro and I am stuck with 2 machines with Blue Screen problems!!!! Completely and utterly unacceptable. This is complete %&^%&$*$**$*^^%$^%$%^$%^&$

  • 11. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    erjank Level 1 Level 1 (0 points)

    I am having a display freeze problem as well on my 15" late 2013 Retina MBP (EFI 1.3 update installed).  While I don't have a solution yet, I do have some data that may help the powers that be track down the cause:

     

    I have noticed the display freeze is correlated with use of the NVIDIA GPU and/or GL.  Below I've attached some output from /var/log/system.log that preceded a freeze.  It's only a display freeze; I can still ssh in from a remote machine and perform computations that don't involve the GPU.  I do a lot of GPU computing, so I'm getting pretty good at getting my display to freeze, but it doesn't happen every time.  However, I have also noticed that the freeze can occur when I'm not running *my* GPU code.  In a couple of instances I've had the freeze occur whilst *only* Preview was open, and I was just reading pdfs (admittedly about 200 of them).  As you can see below, some of the values reported by the WindowServer log end up being junk values (e.g., Model ffffffff), and there are some warnings about some singular transformation matrices later (IS SOMEBODY DIVIDING BY ZERO?)

     

    Somebody help us, please!

     

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Found 62 modes for display 0x00000000 [36, 26]

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Found 1 modes for display 0x00000000 [1, 0]

    Jan 22 17:43:50 --- last message repeated 3 times ---

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: mux_initialize: Mode is dynamic

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Found 62 modes for display 0x00000000 [36, 26]

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Found 1 modes for display 0x00000000 [1, 0]

    Jan 22 17:43:50 --- last message repeated 2 times ---

    Jan 22 17:43:50 jankpro2.local defaults[124]:

              The domain/default pair of (/Library/Preferences/com.nvidia.CUDAPref, IgnoreStartupCompatabilityCheck) does not exist

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: WSMachineUsesNewStyleMirroring: true

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x04280880: GL mask 0x21; bounds (0, 0)[1440 x 900], 62 modes available

              Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model a022, S/N 0, Unit 0, Rotation 0

              UUID 0xfd6e905353b752245892f9f7ec52cef3

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x003f0040: GL mask 0x10; bounds (0, 0)[1920 x 1200], 2 modes available

              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 4, Rotation 0

              UUID 0xffffffffffffffffffffffffffffffff

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x003f003f: GL mask 0x8; bounds (0, 0)[0 x 0], 1 modes available

              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 3, Rotation 0

              UUID 0xffffffffffffffffffffffffffffffff

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x003f003e: GL mask 0x4; bounds (0, 0)[0 x 0], 1 modes available

              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0

              UUID 0xffffffffffffffffffffffffffffffff

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x003f003d: GL mask 0x2; bounds (0, 0)[0 x 0], 1 modes available

              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0

              UUID 0xffffffffffffffffffffffffffffffff

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: WSSetWindowTransform: Singular matrix

    Jan 22 17:43:50 --- last message repeated 2 times ---

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x04280880: GL mask 0x21; bounds (0, 0)[1440 x 900], 62 modes available

              Main, Active, on-line, enabled, built-in, boot, Vendor 610, Model a022, S/N 0, Unit 0, Rotation 0

              UUID 0xfd6e905353b752245892f9f7ec52cef3

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x003f0040: GL mask 0x10; bounds (2464, 0)[1 x 1], 2 modes available

              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 4, Rotation 0

              UUID 0xffffffffffffffffffffffffffffffff

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x003f003f: GL mask 0x8; bounds (2465, 0)[1 x 1], 1 modes available

              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 3, Rotation 0

              UUID 0xffffffffffffffffffffffffffffffff

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x003f003e: GL mask 0x4; bounds (2466, 0)[1 x 1], 1 modes available

              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 2, Rotation 0

              UUID 0xffffffffffffffffffffffffffffffff

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x003f003d: GL mask 0x2; bounds (2467, 0)[1 x 1], 1 modes available

              off-line, enabled, Vendor ffffffff, Model ffffffff, S/N ffffffff, Unit 1, Rotation 0

              UUID 0xffffffffffffffffffffffffffffffff

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: CGXPerformInitialDisplayConfiguration

    Jan 22 17:43:50 jankpro2.local WindowServer[115]:   Display 0x04280880: Unit 0; Alias(0, 0x21); Vendor 0x610 Model 0xa022 S/N 0 Dimensions 13.03 x 8.15; online enabled built-in, Bounds (0,0)[1440 x 900], Rotation 0, Resolution 2

    Jan 22 17:43:50 jankpro2.local WindowServer[115]:   Display 0x003f0040: Unit 4; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x 0.00; offline enabled, Bounds (2464,0)[1 x 1], Rotation 0, Resolution 1

    Jan 22 17:43:50 jankpro2.local WindowServer[115]:   Display 0x003f003f: Unit 3; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x 0.00; offline enabled, Bounds (2465,0)[1 x 1], Rotation 0, Resolution 1

    Jan 22 17:43:50 jankpro2.local WindowServer[115]:   Display 0x003f003e: Unit 2; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x 0.00; offline enabled, Bounds (2466,0)[1 x 1], Rotation 0, Resolution 1

    Jan 22 17:43:50 jankpro2.local WindowServer[115]:   Display 0x003f003d: Unit 1; Vendor 0xffffffff Model 0xffffffff S/N -1 Dimensions 0.00 x 0.00; offline enabled, Bounds (2467,0)[1 x 1], Rotation 0, Resolution 1

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: CGXMuxBoot: Boot normal

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: GLCompositor: GL renderer id 0x01022727, GL mask 0x0000001f, accelerator 0x00004dcb, unit 0, caps QEX|MIPMAP, vram 2048 MB

    Jan 22 17:43:50 jankpro2.local launchctl[131]: launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: GLCompositor: GL renderer id 0x01022727, GL mask 0x0000001f, texture max 16384, viewport max {16384, 16384}, extensions FPRG|NPOT|GLSL|FLOAT

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: GLCompositor: GL renderer id 0x01024502, GL mask 0x00000020, accelerator 0x0000532b, unit 5, caps QEX|MIPMAP, vram 1024 MB

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: GLCompositor: GL renderer id 0x01024502, GL mask 0x00000020, texture max 16384, viewport max {16384, 16384}, extensions FPRG|NPOT|GLSL|FLOAT

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: GLCompositor enabled for tile size [256 x 256]

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: CGXGLInitMipMap: mip map mode is on

    Jan 22 17:43:50 jankpro2.local loginwindow[78]: **DMPROXY** Found `/System/Library/CoreServices/DMProxy'.

    Jan 22 17:43:50 jankpro2.local WindowServer[115]: Display 0x04280880: Unit 0; ColorProfile { 2, "Color LCD"}; TransferFormula (1.000000, 1.000000, 1.000000)

    Jan 22 17:43:50 jankpro2.local launchctl[136]: launchctl: Dubious permissions on file (skipping): /Library/LaunchAgents/com.adobe.AAM.Updater-1.0.plist

    Jan 22 17:43:50 jankpro2.local launchctl[136]: com.apple.findmymacmessenger: Already loaded

    Jan 22 17:43:51 jankpro2.local com.apple.kextd[12]: kext com.nvidia.CUDA  101009000 is in exception list, allowing to load

    Jan 22 17:43:51 jankpro2.local com.apple.SecurityServer[14]: Session 100004 created

    Jan 22 17:43:51 jankpro2.local UserEventAgent[139]: Failed to copy info dictionary for bundle /System/Library/UserEventPlugins/alfUIplugin.plugin

    Jan 22 17:43:51 jankpro2.local loginwindow[78]: Setting the initial value of the magsave brightness level 1

    Jan 22 17:43:51 jankpro2.local loginwindow[78]: Login Window Started Security Agent

  • 12. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    profmac Level 1 Level 1 (0 points)

    As my version of MBP doesn't have a seperate GPU, it seems to be more related to e.g. Chrome like mentioned above. Seems like Chrome creates a helper process for every tab: https://www.dropbox.com/s/77hg8kz0gd9whq3/Screenshot%202014-01-22%2023.42.01.png

     

    I found my errors also mentioned here: https://code.google.com/p/chromium/issues/detail?id=45650

    I tried to sent it as detailed and often to Google as I could, but still no response from them. I really hope this is gonna be resolved soon...

  • 13. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    erjank Level 1 Level 1 (0 points)

    Interesting!

    I know for sure I can get the freeze without Chrome running, by running only my command-line programs both with and without App Nap after a fresh reboot.  I can also (usually) prevent the freeze by running my GPU code on the CPUs.  I say "usually" because just when I think I'm safe running CPU-only code, something like Preview (or possibly Chrome) can also cause the freeze.  The plot thickens.  I wonder... maybe Chrome and Preview are using the integrated Iris Pro GPU and having a related, but rarer, barf than I can get with the discrete GPU.

  • 14. Re: MacBook Pro Retina, 15-inch Late 2013, 10.9, unsystematic freeze/hang/unresponsiveness
    wiebe007 Level 1 Level 1 (0 points)

    Just got mine less then a month ago and same problems.

    WHERE IS MY UBUNTU? WHY DID I LEAVE A STABLE OS?

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