HT204152: Frequently asked questions about two-step verification for Apple ID

Learn about Frequently asked questions about two-step verification for Apple ID
Caleb64

Q: When I attempt to make any purchase on Itunes(music), after entering my password I am prompted to answer security questions I do not Know and honestly don't remember making. Without entering anything I am unable to make any purchases from my Iphone.

When I attempt to make any purchase on Itunes(music), after entering my password I am prompted to answer security questions I do not Know and honestly don't remember making. Without entering anything I am unable to make any purchases from my Iphone. How do I fix this?

iPhone 4S, iOS 7.0.3

Posted on Dec 2, 2013 11:04 PM

Close

Q: When I attempt to make any purchase on Itunes(music), after entering my password I am prompted to answer security questions I do n ... more

  • All replies
  • Helpful answers

  • by King_Penguin,

    King_Penguin King_Penguin Dec 3, 2013 2:30 AM in response to Caleb64
    Level 10 (135,153 points)
    iTunes
    Dec 3, 2013 2:30 AM in response to Caleb64

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312

     

    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.

     

    Contacting Apple about account security : http://support.apple.com/kb/HT5699

     

    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use