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My sister forgoy her IPod password. She tried everything she could think of for being her password. We are now to the point where we dont know what to do. Can you pleasehelp us?

iPod touch

Posted on Dec 3, 2013 1:20 PM

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2 replies

Dec 3, 2013 1:24 PM in response to jelly14

If you have a passcode to the screen lock that you've forgotten and your device is running iOS 6 or earlier, restore the device from the computer to which the device is synced. For information and instructions, see:


http://support.apple.com/kb/ht1212


If that will not work, you'll need to put the device into Recovery Mode and then try the Restore again:


http://support.apple.com/kb/ht1808


If that still doesn't work, as a last resort try DFU mode:


http://www.iclarified.com/entry/index.php?enid=1034


If your device is running iOS 7 and you set up Find My iPhone (iPad/iPod), however, then it has the Activation Lock on it and you'll have to erase the device through iCloud first:


http://support.apple.com/kb/HT5818


Regards.



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