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my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… can't do recovery mode

my iPad is frozen.. it won't shut off.. i can't do a forced restart by holding the sleep/wake and home button.... it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… I also can't do recovery mode as the ipad won't shut down for me to do a recovery mode.... HELP

iPad (3rd gen) Wi-Fi

Posted on Dec 3, 2013 4:22 PM

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Question marked as Top-ranking reply

Posted on Oct 15, 2017 7:24 PM

min iPad will not shut off can not do anything on it

13 replies

Nov 4, 2017 3:44 AM in response to Diavonex

I am also having this problem bro.My iPhone 6 plus is struck in apple logo.when I press power button and home together it shuts off (switch off).Again I press power and home button together display shows only apple logo.

I use itunes and connect it with DLU mode the two option restore and update is shown.I downloaded iOS firmware.And iTunes shows extracting software.

The process is loading for some time and after that it was stopped.

Wht can I do Bro....Plz Help me...

Dec 3, 2013 4:29 PM in response to Diavonex

I cannot do step 2.... because the device is completely frozen.... it doesn't shut down and the slider never appears... if i continue to hold the buttons for an hour... nothing happens... it is literally FROZEN


2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.

Dec 3, 2013 4:27 PM in response to calicoab

Shut down



Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.


If you cannot turn off the device using the slider, press and hold the Sleep/Wake and Home buttons at the same time. When the device turns off, release the Sleep/Wake and Home buttons.

Dec 3, 2013 4:36 PM in response to calicoab

Erase iPad and setup iPad from scratch



1. Launch web browser on your computer



2. Sign in to www.icloud.com



3. Tap on Find My iPhone



4. Select the iPad to be erased



5. Tap Erase iPad



6. Message: All your content and settings will be erased. An erase iPad cannot be located or tracked



7. Tap Erase



8. Enter Apple ID and Password



9. Tap Next



10. Enter a phone number where you can be reached. It will be shown on your iPad after it has been erased



11. Enter phone number



12. Tap Next



13. Tap Erase iPad



14. This message will be shown on your iPad after it's been erase "This iPad has been lost. Please call 12345678"



15. Done



16. Erase started



16. OK



17. Remove from Account (this will allow iPad to be activated and used by another person)



Setup wiped iPad



1. Slide to unlock



2. Select English



3. Select Country



4. Choose Wi-Fi Network



5. Enter Wi-Fi password



6. Activate iPad



7. Apple ID and Password



8. Apple ID and Password



9. Enable Location Service



10. Select "Restore from iCloud Backup"



11. Enter iCloud password



12. Agree to Terms and Conditions



13. Choose backup



14. Select "Backup file in iCloud"



15. Hello (Welcome)



16. Slide to unlock



17. Update Completed



18. Continue



19. Enter Apple ID and Password



20. Updating iCloud



21. Select "Don't Add Passcode"



22. Welcome to iPad



23. Get Started



24. Restore Apps and Media. Your settings have been restored. Connect to power to save battery while apps and media are downloading



25. Sign in to iCloud

Jul 12, 2015 8:30 PM in response to Diavonex

Thanks so much for the excellent instructions. Apps are downloading now on my iPad.


So about thirty minutes ago my Cribbage app finished - I won the game - and it wouldn't let me 'X' out to finish and no buttons on the iPad worked, not even POWER OFF. This was super weird!


So I had to restore my iPad from the cloud and your instructions worked perfectly! Much appreciated.

my iPad is frozen.. it won't shut off.. i can't do a forced restart.. it doesn't respond to that either.. i can't connect it to iTunes because it needs passcode entered but again the iPad is frozen so i can't input the passcode… can't do recovery mode

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