HT201317: My Photo Stream FAQ

Learn about My Photo Stream FAQ
Louise2709
Level 1 (0 points)

Q: I recently  had my phone fixed and when they fixed  it they wipe the phones memory but had everything saved but how do I retrieve my photos ?

I recently  had my phone fixed and when they fixed  it they wipe the phones memory but had everything saved but how do I retrieve my photos ?

iPhone 4 (8GB), iOS 7.0.4, iCloud

Posted on Dec 4, 2013 2:41 AM

Close
Louise2709

Q: I recently  had my phone fixed and when they fixed  it they wipe the phones memory but had everything saved but how do I ... more

  • All replies
  • Helpful answers

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 4, 2013 11:28 AM in response to Louise2709
    Level 10 (104,526 points)
    Apple TV
    Dec 4, 2013 11:28 AM in response to Louise2709

    Welcome to the Apple Community.

     

    Navigate to Settings > General > Software Update and install any updates available.

     

    Navigate to Settings > General > Reset > Erase all contents and settings on the device you want to restore.

     

    When this completes and the Set-Up Assistant starts, choose "Restore from iCloud Backup" and enter your iCloud account and password. You will see the three most recent backups for each of the devices on which you enabled Backup. Choose which backup to restore from.