HT203384: iCloud: Troubleshooting the Find My iPhone app

Learn about iCloud: Troubleshooting the Find My iPhone app
derrybabe
Level 1 (0 points)

Q: How do I turn off 'find my phone' on icloud.com. My screen has randomly gone black and I cant turn it off on the phone to restore

How do I turn off 'find my phone' on icloud.com. My screen on my iPhone 4s has randomly gone black and I cant turn it off on the phone so I can restore it

iPhone 4S

Posted on Dec 4, 2013 5:39 AM

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derrybabe

Q: How do I turn off 'find my phone' on icloud.com. My screen has randomly gone black and I cant turn it off on the phone to restore

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  • by QuickTimeKirk,

    QuickTimeKirk QuickTimeKirk Dec 4, 2013 6:03 AM in response to derrybabe
    Level 9 (53,188 points)
    Dec 4, 2013 6:03 AM in response to derrybabe

    You can only turn it off from the device.

  • by jojokun,

    jojokun jojokun Dec 4, 2013 10:40 AM in response to derrybabe
    Level 1 (0 points)
    Dec 4, 2013 10:40 AM in response to derrybabe

    I just successfully stopped Lost Mode on my phone while logged into iCloud.com on my desktop. While you're in "Find My iPhone" and have your phone selected on "My Devices", you click on the twirling "Lost Mode" icon and then instead of entering in a new contact phone number or lost message, you click on "Stop Lost Mode". It's in red at the bottom.

     

    It took me a while to figure that out. It's not obvious. You do not have to be on your device in order to stop Lost Mode. Just log in on iCloud on your home computer where you normally sync your phone.