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itunes match download err -5000

680 Views 1 Reply Latest reply: Dec 6, 2013 7:27 AM by braden85 RSS
der_lockere Calculating status...
Currently Being Moderated
Dec 4, 2013 6:04 AM

I have subscribed to iTunes match yesterday from my MBP 15" and uploaded all my music to the cloud. Afterwards I have added iTunes match to my rMBP 13" and everything went more or less smooth except of ca. 30 titles which were uploaded or matched (as indicated by the 'iCloud status' column) and they have the iCloud download icon aside.

However, when I want to download the item to my rMB 13" I get the following message: "There was a problem downloading XXXXX . You do not have enough access priviliges for this operation".

And if I go into the download overview it shows the err = -5000 code which I can not identify in the iTunes match FAQ.


I already tried to repair permissions and restart iTunes but actually it didn't change anything regarding the error.

Streaming of the title is possible and working, but I need the files locally!!!! as I do not always have connectivity.

MacBook Pro with Retina display, OS X Mavericks (10.9)
  • braden85 Community Specialists Community Specialists (2,290 points)
    Currently Being Moderated
    Dec 6, 2013 7:27 AM (in response to der_lockere)

    Hi der_lockere!


    I have an article for you here that references this error code, and can provide some troubleshooting steps for you to help you resolve it:


    iTunes: Advanced iTunes Store troubleshooting


    "Error -50," "-5000," "8003," "8008," or "-42023"

    These alerts occur due to timeouts or conflicts trying to write a file during download.

    If you encounter this issue while accessing iTunes Store:

    See iTunes 9: "One Moment Please" or "Error (-50)" message when accessing iTunes Store

    If you encounter this issue while while downloading something from the iTunes Store:

    Delete your iTunes Downloads folder, located in:

    Mac OS X:
       ~/Music/iTunes/iTunes Media/Downloads   Note: "iTunes Media" may appear as "iTunes Music. Also, the tilde (~) refers to your Home directory.

    Windows Vista:
       \Users\username\Music\iTunes\iTunes Media\Downloads\

    Windows 7:
       \Users\username\My Music\iTunes\iTunes Media\Downloads\

    Windows XP:
       \Documents and Settings\username\My Documents\My Music\iTunes\iTunes Media\Downloads\

    After locating your iTunes Downloads folder:

    1. Quit iTunes.
    2. Delete the Downloads folder on your computer.
    3. Open iTunes.
    4. Choose Store > Check for Available Downloads.
    5. Enter your account name and password.

    If you encounter this issue while while downloading Digital Copies using Windows:

    Use MSCONFIG (directions for Windows XP and Windows Vista/Windows 7) to disable conflicting software.

    If using MSCONFIG steps resolves the issue, you may want to use the System Configuration Utility to turn on the third-party System Services and Startup Items one at a time (restarting your computer after turning on the item or items) to identify which System Service or Startup Item is causing the conflict.

    You can turn all of them back on by selecting the Normal Startup option under the General tab of the System Configuration Utility window, but please note that this may cause the issue to reoccur.

    If you are able to isolate the issue to a particular third-party software, you may wish to contact them to let them know of the conflict.

    Thanks for using the Apple Support Communities!





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