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itunes ripped me off and wont give me a pre ordered album

ITUNES ripped me offf i preordered an album and when i go to my email for the download link it opens itunes and says accessing itunes store the redirects me to the store homepage without putting it into my downloads folder. I check my purchased items and it doesn't show up. DID I WASTE MY MONEY

iOS 7.0.4

Posted on Dec 4, 2013 10:16 AM

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1 reply

Dec 4, 2013 11:29 AM in response to anton288

Is the album listed in the store e.g. it's not that the availability email has been sent out too soon ? If it is in the store then does the Store > Check For Available Downloads menu option on your computer's iTunes find it, and/or does it show on the purchase history on your account ?


If it is in the store but you can't download it via the Check For Available Downloads option or the Purchased link under Quicklinks in the store on your computer's iTunes, or the Purchased tab in the iTunes store app on your device, then try the 'report a problem' page to contact iTunes Support : http://reportaproblem.apple.com


If the 'report a problem' link doesn't work then you can try contacting iTunes support via this page : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

itunes ripped me off and wont give me a pre ordered album

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