bitcolorine
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Q: Instapaper app disappeared

My Instapaper app disappeared. There is no icon on the screen. When I go to the app store I only see the Open button (not Download).

I click on Open but nothing happens.

I raised a ticket with Instapaper but they say it's probably an iOS bug.

 

Does anyone have any tips?

 

Thank you.

iPhone 5s, iOS 7.0.4

Posted on Dec 4, 2013 11:40 AM

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bitcolorine

Q: Instapaper app disappeared

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  • by sheila_m.,

    sheila_m. sheila_m. Dec 6, 2013 6:34 AM in response to bitcolorine
    Community Specialists
    Dec 6, 2013 6:34 AM in response to bitcolorine

    Hello bitcolorine,

     

    Thank you for the details of the issue you are experiencing with locating the Instapaper app on your iPhone.  For this issue, I recommend signing out and back into the iTunes Store on your iPhone and then trying to access the app again through the App Store:

    Changing your Apple ID account

    Tap Settings > iTunes & App Stores, then tap the Apple ID signed in.

    HT1311_01--settings_itunes-002-en.png

    Sign out of the current Apple ID account and then sign in with another account or create a new Apple ID.

     

    The last step states to sign in with another account, but for the situation you described, I recommend just signing in with your same Apple ID.

     

    You can find the full article here:

    iOS: Changing the signed-in iTunes Store Apple ID account

    http://support.apple.com/kb/HT1311

     

    If the issue persists after signing out and back in, I recommend quitting and relaunching the applications on your iPhone:

    1. Double-click the Home button.
    2. Swipe left or right until you have located the app you wish to close.
    3. Swipe the app up to close it.

    You can find the full article here:

    iOS: Force an app to close
    http://support.apple.com/kb/ht5137

     

    If you are still seeing the same issue after quitting and relaunching the apps, I recommend restarting your phone and then resetting if it's still not working:

    Restarting your device
    1. Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2. Press and hold the Sleep/Wake button until the Apple logo appears.

    Note: Reset your device only if you are unable to restart it.

     

    Resetting your device

    Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.

     

    You can find the full article here:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    http://support.apple.com/kb/ht1430

     

    Thank you for using Apple Support Communities.

     

    Best,

    Sheila M.