HT203512: iCloud: Account troubleshooting

Learn about iCloud: Account troubleshooting

Rachel Schenck

Level 1 (19 points)

Notebooks

Q: Changing iCloud account

My company purchase a few iPads for our sales staff. A sales person has left but his company account is still linked with iCloud. He dosen't remember his password, therefore I can't unlink his account from iCloud. I've tried the "forget password" thing from Apple but the email to reset his password never comes to his old company account (which is being forwarded to another company email). What do I need to do to get the iPad to forget his iCloud account? Every time I go to the Settings area, it just keeps asking me for his password and won't even let me log in under another account.

Thanks in advance!

iPad 2

Posted on Dec 4, 2013 11:39 AM

I have this question too

Q: Changing iCloud account

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by Clyde77,

Clyde77 Dec 4, 2013 11:41 AM in response to Rachel Schenck
Level 4 (2,765 points)

Dec 4, 2013 11:41 AM in response to Rachel Schenck

if its not activation locked do this
recovery mode
open itunes on computer
plug cable into computer not iOS device
turn device off
hold home button and plug cable into IOS device. do not release home button until an itunes graphic appears on IOS device.
look to computer should have message about recovery mode click ok and restore
Peace, Clyde
if u need an article see
http://support.apple.com/kb/HT1808
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by Winston Churchill,

Winston Churchill Dec 4, 2013 12:04 PM in response to Rachel Schenck
Level 10 (104,511 points)

Apple TV

Dec 4, 2013 12:04 PM in response to Rachel Schenck

Unfortunately, you cannot do very much with your phone unless you get assistance from the previous owner, they should either provide you with the password to unlock it or remove their account from the phone entirely remotely through iCloud.com > Find My Phone.
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HT203512: iCloud: Account troubleshooting

Q: Changing iCloud account

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by Clyde77,

by Winston Churchill,

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