Previous 1 2 Next 16 Replies Latest reply: Feb 2, 2014 7:42 AM by Cee Bee
Kevin@IT Level 1 Level 1 (0 points)

I have read through all the forum answers I can find and none of them worked for me.

I have tried locking and unlocking my rotation from control panel.

I have tried shutting down and starting the Ipad.

I have tried restting all Ipad setting back to default.

I have tried toggling the mute button off and on.

Nothing works.

 

I'm hoping that Apple Support will reply with a solution.


iPad 2, iOS 7.0.4
  • King_Penguin Level 10 Level 10 (104,085 points)

    These are user-to-user forums.

     

    Do you have a padlock symbol at the top of the screen next to the battery indicator ?

  • Kevin@IT Level 1 Level 1 (0 points)

    Oh I thought "Apply Support Community" Involved "Apple Support."

     

    I have been through all the lock and unlock options and setting in control panel and thats not the issue

    as I mentioned in my original post.

     

    It has to be a bug or something in the 7.0.4 update.

  • King_Penguin Level 10 Level 10 (104,085 points)

    Assuming that there isn't a lock symbol at the top of the screen, then have you tried restoring to your last backup, and/or resetting your iPad back to factory defaults ?

  • Kevin@IT Level 1 Level 1 (0 points)

    There is no lock symbol in the top right because I have enabled rotation already.

     

    I have tried "resetting" the Ipad back to default settings.

     

    I have NOT tried to "Erase All Content and Settings" yet though.

     

    That is a bit more of a hasle and from what Ive seen on the forums so far it hasn't fixed the problem.

     

    I will try it though soon if I have to.

     

    Apple Support Just told me that restoring all data this way is the next step towards fixing this but I have my doubts.

  • Kevin@IT Level 1 Level 1 (0 points)

    I just erased all data and settings and restored it all from a backup but that did not fix it.

  • The Mac Bot Level 1 Level 1 (0 points)

    Try this:

     

    Triple-click your Home button.

    Turn on AssistiveTouch.

    Tap on the bubble that appears.

    Tap Device.

    Tap the Rotate buttons and rotate your iPad "manually".

     

    Try manually rotating it to the side. Then disable AssistiveTouch (same way as enabling) and try rotating it as normal.

  • Kevin@IT Level 1 Level 1 (0 points)

    Thanks Mac Bot for the reply.

     

    I just tried what you suggested but after I disabled assisteve touch the screen went back to portrait view and still won't let me rotate it.

     

    At this point I'm assuming there is a faulty sensor in the hardware.

     

    I just find it odd that this happened right after the the 7.0.4 update.

  • The Mac Bot Level 1 Level 1 (0 points)

    It would be very strange to be a hardware issue after installing the update. But before giving up all hope, try a few more things:

    1. Go into AssistiveTouch again and rotate your iPad with the buttons so that the Home button faces the top. Now disable AssistiveTouch. Does it stay upside-down? If so, try rotating it to landscape by turning the iPad. What happens?

    2. Wipe all data and content, but don't restore from a backup just yet. When your iPad reboots, try rotating it from the setup assistant. If it rotates, then there's a wonky app or something that doesn't play well with iOS 7 in your backup.

  • Kevin@IT Level 1 Level 1 (0 points)

    Thanks again for the help but Neither of those suggestions worked.

     

    When I manually rotate the screen upside-down it stays but only until i close out of setting. Then it rotates back to normal. If I lock the roation with the screen manually rotated upside-down, it will stay upside-down in the settings app (only). when i close settings, it goes back to normal.

     

    I already tried erasing all contect and setting the Ipad up as a new ipad but that didn't work either.

     

    I'm curious if the next update will fix this and If I should just wait it out. I don't think paying the Apple tech support to look at it will do anything.

  • Kevin@IT Level 1 Level 1 (0 points)

    I found the SOLUTION!

     

    ios 7 introduced a new setting that has to do with the new animations of the Ipad and it affects the Ipads rotaion ability.

     

    Go to-

         -Settings>General>Accessibility>Reduce Motion (turn it on)

         -Then shut down the ipad and reboot it.

     

    A superviser with Apple Care had me try this and it fixed it.

  • SergZak Level 5 Level 5 (4,750 points)

    The "Reduce motion" affects the screen rotation? That's the first I've heard of this. I'll have to test this when I get access to my devices...sounds more like an indirect bug fix to me.

  • hipptreehugger Level 1 Level 1 (0 points)

    I have this same problem.  iPad 2, iOS 7.0.4 - after the update, I cannot get my iPad to rotate into landscape mode.  I have tried all of the same fixes listed above (lock rotation on/off, rebooting, even did a full restore from a clean wipe).  Even the Reduce Motion setting did not work for me.  Thanks very much for the tip on Assistive Touch because at least I can now manually put my iPad in landscape mode (I use mine with a bluetooth keyboard like a mini-laptop for work, so landscape mode is essential).  Downside is that I have to re-apply the Assistive Touch setting every time I switch between apps. 

     

    I had no issues with this before 7.0.4, so I'm with Kevin - I suspect a 7.0.4 regression.  Also, MacBot, to answer your #2 above, it did not rotate from setup assistant between being wiped and restored.

     

    I plan to wait until 7.0.5 then trade in for a replacement if that doesn't fix it, I guess.

  • ahumphries4 Level 1 Level 1 (0 points)

    I am having a similar problem on my iPad mini iOS 7.0.4 where occasionally after turning on after a screen lock/sleep my screen is "stuck" in either landscape or portrait (depending on what it was in before lock/sleep).

    I can resolve this by either restarting or just enabled the assistivetouch feature, changed manually, then disabled the assistivetouch feature.  I was then able to auto-rotate.

    I can't reproduce this yet and there is not yet any commonalities that I can see (certain apps open in background, etc.).

    I too feel there is some sort of bug.  I don't see anything logged in any log files.

    Not sure how to report this to apple and get enough backing from other end-users to force them to take a look?

  • hipptreehugger Level 1 Level 1 (0 points)

    Took mine to the apple store and was told "yep, it's broken."  The guy said the accelerometer was broken and that "it happens."  That's fine, but not an answer since this seems to happen after iOS upgrade.

    My iPad 2 was out of warranty and out of apple care, so my only option was replacing the device.

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