8 Replies Latest reply: Dec 5, 2013 7:30 PM by MacPlusOwner
MacPlusOwner Level 1 (0 points)

I have a new MacBook Pro with Retina display and multiple users.  I have 2 accounts with administrative privileges and 4 without.  Accounts are only available for the administrative account I originally set up the computer with.  For other users the program keeps asking to set up accounts.  None of the drop down menus work until you try to do so but not accounts are set up and the drop down menus never work.  The primary administrator can access all accounts that have been set up.  This includes gmail and aol accounts.

MACBOOK PRO (RETINA, 15-INCH, LATE 2013), OS X Mavericks (10.9)
  • Linc Davis Level 10 (192,453 points)

    Try setting up the accounts in the Internet Accounts preference pane.

  • MacPlusOwner Level 1 (0 points)

    The account appears in Internet Accounts under the different users but does not come up with mail, which continues to as me to set up an account.  No accounts appear in the side bar and most of the drop downs are grayed out.  If I hit cancel at that point, mail closes.  If I set up another account, nothing happens.

  • Linc Davis Level 10 (192,453 points)

    Launch the Console application in any of the following ways:


    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)


    ☞ In the Finder, select Go Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.


    ☞ Open LaunchPad. Click Utilities, then Console in the icon grid.


    Step 1


    Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select

    View Show Log List

    from the menu bar.

    Enter the name of the crashed application or process in the Filter text field. Select the messages from the time of the last crash, if any. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message (command-V).


    When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.

    Please do not indiscriminately dump thousands of lines from the log into this discussion.


    Important: Some private information, such as your name, may appear in the log. Anonymize before posting.


    Step 2


    In the Console window, look under User Diagnostic Reports for crash reports related to the crashed process. The report name starts with the name of the process, and ends with ".crash". Select the most recent report and post the entire contents — again, the text, not a screenshot. In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.) Please don’t post other kinds of diagnostic report — they're very long and not helpful.

  • MacPlusOwner Level 1 (0 points)

    Two things


    In console I see the following when I open mail and try to set up an account

    12/5/13 7:51:39.284 PM Mail[12877]: -[IASetupManager alistPluginDidCreateAccount:] [436] -- *** Trying to activate an account that is already active. This could indicate a plugin (com.apple.mail.iaplugin) returning stale settings.



    Mail will not quit when running on the other user accounts, and I have to force quit it every time.


    Looks like something funny was happening this morning  ..

    Here are all the mail related console items today

    12/5/13 6:33:11.984 AM com.apple.preferences.internetaccounts.remoteservice[8988]: An instance 0x7fd4dae2bfd0 of class IMAPMailbox was deallocated while key value observers were still registered with it. Observation info was leaked, and may even become mistakenly attached to some other object. Set a breakpoint on NSKVODeallocateBreak to stop here in the debugger. Here's the current observation info:

    <NSKeyValueObservationInfo 0x7fd4dae2c0f0> (

    <NSKeyValueObservance 0x7fd4dae2c080: Observer: 0x7fd4dae2af10, Key path: uidNext, Options: <New: NO, Old: NO, Prior: NO> Context: 0x7fff9749e44b, Property: 0x7fd4da822f00>


    12/5/13 7:01:40.113 AM com.apple.launchd.peruser.501[7960]: ([0x0-0x412412].com.apple.mail[8891]) Exited: Killed: 9

    12/5/13 7:40:14.663 PM WindowServer[108]: disable_update_timeout: UI updates were forcibly disabled by application "Mail" for over 1.00 seconds. Server has re-enabled them.

    12/5/13 7:40:15.444 PM WindowServer[108]: common_reenable_update: UI updates were finally reenabled by application "Mail" after 1.80 seconds (server forcibly re-enabled them after 1.02 seconds)

    12/5/13 7:42:34.000 PM kernel[0]: Sandbox: Mail(12633) deny file-issue-extension /Applications/Safari.app

    12/5/13 7:48:15.922 PM Mail[12837]: -[IASetupManager alistPluginDidCreateAccount:] [436] -- *** Trying to activate an account that is already active. This could indicate a plugin (com.apple.mail.iaplugin) returning stale settings.

    12/5/13 7:50:35.366 PM Mail[12633]: Interrupted error received

    12/5/13 7:50:52.013 PM com.apple.launchd.peruser.501[7960]: ([0x0-0x539539].com.apple.mail[12633]) Exited: Killed: 9

    12/5/13 7:51:39.284 PM Mail[12877]: -[IASetupManager alistPluginDidCreateAccount:] [436] -- *** Trying to activate an account that is already active. This could indicate a plugin (com.apple.mail.iaplugin) returning stale settings.

  • Linc Davis Level 10 (192,453 points)
    Please read this whole message before doing anything.

    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.

    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.


    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot in safe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and  Wi-Fi on certain models. The next normal boot may also be somewhat slow.

    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.


    Test while in safe mode. Same problem?


    After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of the test.
  • MacPlusOwner Level 1 (0 points)

    I booted in safe mode did not see any change in behavior.  Still did not recognize the accounts already set up, etc.

  • Linc Davis Level 10 (192,453 points)

    Please follow these directions to delete the Mail "sandbox" folders.

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:


    Right-click or control-click the highlighted line and select

    Services Reveal

    from the contextual menu.* A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selected foldernot just its contents — to the Desktop. Leave the Finder window open for now.

    Log out and log back in. Launch Mail and test. If the problem is resolved, you may have to recreate some of your Mail settings. You can then delete the folder you moved and close the Finder window. If you still have the problem, quit Mail again and put the folder back where it was, overwriting the one that may have been created in its place. Repeat with these lines:



    Caution: If you change any of the contents of a sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combinationcommand-C. In the Finder, select

    Go Go to Folder...

    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.

  • MacPlusOwner Level 1 (0 points)

    I deleted the com.apple.mail folders and it cleared up the problem.  Unfortunately, I have to do this for each user on the computer as all of the folders appear to be corrupted...


    Thanks for your help.