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HT4483: Mac App Store: Finding your purchased apps

Learn about Mac App Store: Finding your purchased apps

HT4483 OSX Mavericks

166 Views 1 Reply Latest reply: Dec 4, 2013 8:04 PM by Carolyn Samit RSS
Luz36 Calculating status...
Currently Being Moderated
Dec 4, 2013 4:46 PM

I purchased Mavericks from the app store. It's in the purchases tab, but will not download. Anyone else have this problem?

MacBook Pro, Mac OS X (10.7.5), OSX Mavericks
  • Carolyn Samit Level 10 Level 10 (84,490 points)
    Currently Being Moderated
    Dec 4, 2013 8:04 PM (in response to Luz36)

    Mavericks requires 8GB's or more of storage space.

     

    Click your Apple menu icon top left in your screen. From the drop down menu click About This Mac > More Info > Storage

     

    Make sure there's at least 15% free disk space.

     

    If it's not a storage space issue ...


     

    • Disable anti virus software if installed

     

    • Make sure the firewall is turned off in System Preferences > Security & Privacy > Firewall

     

    • Make sure Gatekeeper is enabled

     

    Open System Preferences > Security & Privacy then select the General tab.

     

    Make sure either Mac App Store or Mac App Store and identified developers is selected. If that area is grayed out, click the padlock icon to proceed.

     

    OS X: About Gatekeeper

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