I am getting a FATAL error when I try to log into my itunes account.

Question

Level 1

13 points

I am getting a FATAL error when I try to log into my itunes account.

I am getting this error when I try to log into my itunes account either throgh my apple tv or my itunes on my windows computer... I cannot access any of my movies, tv shows or music in the cloud and I cannot download them either. This is the first I have seen of this error. I was force to change my password, changed it, still get the error and it tells, that after I try typing in my password for the SECOND time, that I had too many attempts. I have seen other users ask this question TODAY and I believe that Apple iTunes Store has been hacked.

Posted on Dec 4, 2013 8:15 PM

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Answer 1

Dec 4, 2013 8:28 PM in response to Xolodnyj

Same here. I had to change the password. It still did it, but I haven't had to change it again. My wife got a Not Available error, then all of a sudden it logged her in. I still can't get in. App store works, I can log into iCloud as well, but can't access any music on my phone whatsoever.

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Answer 2

Dec 4, 2013 9:23 PM in response to Xolodnyj

Having similar issue. Getting fatal error when trying to download anything from the App Store.

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Answer 3

Xolodnyj Author

Level 1

13 points

Dec 4, 2013 9:31 PM in response to starrman73

I changed my passwords (Twice) and still the same message "FATAL=Unable to process your request. Please try again."

I was using my Apple Devices earlier today (Apple TV, Phone), accessing my info through the cloud without any problem. Notice problem when me and my girlfriend sat down at 11PM to watch a movie that I rented yesterday. I try other movies that I own, music, TV Shows on both Apple TV AND computer... HBOGO and Netflix apps on the Apple TV are working fine, so it must be something with the store.

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Answer 4

DJ1ST

Level 1

35 points

Dec 5, 2013 12:05 AM in response to Xolodnyj

Everyone is getting fatal error signing into apples App Store at this time, seems like an issue on apples end with the store being down

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Answer 5

Dec 5, 2013 1:28 AM in response to Xolodnyj

The real question is why Apple hasn't realized there's an issue. I spent over an hour trying to login and even reset all the settings. And it still doesn't work. I am annoyed that I can't watch Sons of Anarchy after purchasing the whole season.

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Answer 6

Dec 5, 2013 1:35 AM in response to Xolodnyj

I can't login neither. But my friend can. Now I'm not sure why he can login. The only difference between my account and his is that I have 2-step verification turn on. I've tried to turn off 2-step online but I still can't login to App Store on my iPhone. Sigh.

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Answer 7

Dec 5, 2013 5:57 AM in response to Xolodnyj

Yes, same here. I can't get in on any of my devices. Changed my password too...

Ironically, my Apple ID works here, so I can sign into the forums...

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Answer 8

Dec 5, 2013 6:06 AM in response to Xolodnyj

Just had a very long session with tech support. Even talked to senior level techie. The problem is definately with Apple, so no need to tinker with our computers.

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Answer 9

Ki4pff

Level 1

0 points

Dec 5, 2013 6:08 AM in response to Xolodnyj

I seem to have the problem only when accessing iTunes via Apple TV. It has been down for at least 6 hours and iTunes on my MacBook is running slow but it seems to work ok

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Answer 10

indoejb

Level 1

7 points

Dec 5, 2013 8:17 AM in response to Xolodnyj

This has been down for me since last night... I was streaming a movie via itunes on Apple TV and received the middle finger... I had thought it was my connection at first, but Netflix and HBO GO worked fine.... I then tested on all devices... Same problem... I even reset password and still no luck. Hopefully this gets fixed soon as it's frustratng.

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Answer 11

VicJB

Level 1

45 points

Dec 5, 2013 9:38 AM in response to Xolodnyj

An apple senior advisor told me that it is most likely a server issue and enginerring is investigating, but did give me a workaround(no guarantees that it would work) but only for computers. The workaround is as follows:

1.) sign out of the iTunes Store

2.) close iTunes

3.) clear web browser history (cookies, cache and all)

4.) reopen iTunes

5.) attempt to sign into the iTunes store

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Answer 12

Dec 5, 2013 9:43 PM in response to Xolodnyj

Same here in Texas. What is bad is that the apple status page shows everything to be up.

http://www.apple.com/support/systemstatus/

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Answer 13

DJ1ST

Level 1

35 points

Dec 5, 2013 10:12 PM in response to Xolodnyj

The fatal error issue is now fixed! You can now log into App Store or iTunes on your iOS device. See the update at the bottom of this article for more info http://www.maclife.com/article/news/itunes_store_users_being_kicked_out_accounts _fatal_error_updated

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