1 Reply Latest reply: Dec 5, 2013 1:15 AM by King_Penguin
Salem almail Level 1 (0 points)

I forgot the answers for the security questions, so i'm not able to purchase any thing from apple store. What can i do?

iPhone 5, iOS 7.0.4, Same problem on my iPad as well
  • King_Penguin Level 10 (120,196 points)

    If you have a rescue email address (which is not the same thing as an alternate email address) set up on your account then the steps half-way down this page should let you reset them : http://support.apple.com/kb/HT5312


    If you don't have a rescue email address (you won't be able to add one until you can answer 2 of your questions) then you will need to contact iTunes Support / Apple to get the questions reset.


    Contacting Apple about account security : http://support.apple.com/kb/HT5699


    When they've been reset (and if you don't already have a rescue email address) you can then use the steps half-way down the HT5312 link above to add a rescue email address for potential future use