1 Reply Latest reply: Dec 7, 2013 10:32 AM by pedro d
frustratedappleuser1968 Level 1 (0 points)

I bought an ipod touch 5 at EB games in Perth Hay St Mall....it tried to install the latest software on the ipod from Itunes however it got stuck while downloading.

Now its stuck switched on with the apple and the progress bar and nothing works.


Does anyone know of a way to help me with this?

iPod touch
  • pedro d Community Specialists

    Hello there, frustratedappleuser1968.


    The following Knowledge Base article offers up some great steps for ironing out issues with updating iOS devices:


    iOS: Troubleshooting update and restore issues



    Particularly but not exclusively, take a look at:


    Using these steps, you can resolve most restore errors on your iPhone, iPad, or iPod touch:

    1. Install the latest version of iTunes.
    2. Verify that your computer operating system is up to date. If an update requires a restart, check for updates again after restarting.
      • On a Mac: In the Apple () menu, choose Software Update. Install all available updates.
      • On a Windows PC: Go to the Microsoft Windows Update page.
    3. Check your security software: Note: Most restore issues are caused by out-of-date or incorrectly configured security software, firewalls, and network router settings or firmware.
      • Isolate the issue to third-party software.
      • Update security software.
      • Properly configure your security software.
      • Temporarily disable or uninstall your security software.
    4. Temporarily remove any unnecessary USB devices, leaving only your iPhone, iPad, or iPod touch, the USB cable that came with your device, and a keyboard and mouse, if necessary.
    5. Restart your computer and try again.

    Note: To perform some of these steps, you need to be logged in to the computer as an administrator. If you are not sure if you have administrator access, contact the owner of the computer or the system administrator.


    If the issue persists, this article should help:


    iOS: Unable to update or restore



    Thanks for reaching out to Apple Support Communities.