1 Reply Latest reply: Dec 6, 2013 5:36 AM by mende1
Imad53 Level 1 Level 1

my mail will not open after I click on mail.when I try to shut down my laptop ,it wouldn't  telling that mail is preventing the computer from shutting down,asking to quit Mail and when I do mail dose not quit

MacBook Pro
  • mende1 Level 10 Level 10

    Mail is open but it is frozen, being this the reason why you cannot open the Mail window. Press Alt, Command and Esc keys or go to  > Force Quit, select Mail and force quit it. Finally, you will be able to turn off or restart the MacBook