HT203521: Get help using iCloud Contacts, Calendars, or Reminders

Learn about Get help using iCloud Contacts, Calendars, or Reminders
mccallme
Level 1 (0 points)

Q: I had an icloud account setup in 2009 when I first got my family members each a mac. I let that account expire(we never used it) and I don't know how to get it off of my ical. It is not recognizing any of the information to reset the password?

I had an icloud account in 2009. We set it up as a family plan because my family had just changed from PC to Mac. We never used it and let the plan expire in 2010. My ical will not sync with my new iphone because it is linked to the family plan account that no longer exist. Because I don't remember my password, I tried resetting it. It says the personal information I entered is incorrect, but I know the information is correct...It's my birthday it asks for! Does anyone know how to get that account off of my mac without the account existing?

Mac Pro, iOS 7.0.2

Posted on Dec 6, 2013 12:53 PM

Close
mccallme

Q: I had an icloud account setup in 2009 when I first got my family members each a mac. I let that account expire(we never used it) a ... more

  • All replies
  • Helpful answers

  • by randers4,

    randers4 randers4 Dec 6, 2013 1:21 PM in response to mccallme
    Level 9 (62,891 points)
    Dec 6, 2013 1:21 PM in response to mccallme

    Try contacting Apple for assistance resetting the password by going to https://expresslane.apple.com; click 'More Products and Services, then 'Apple ID'.  In the next page select 'Other Apple ID Topics' then 'Lost or forgotten Apple ID password'.

  • by Roger Wilmut1,

    Roger Wilmut1 Roger Wilmut1 Dec 6, 2013 2:08 PM in response to mccallme
    Level 9 (78,510 points)
    iTunes
    Dec 6, 2013 2:08 PM in response to mccallme

    You were a MobileMe (not iCloud) subscriber in 2009 and this service has been terminated. However the login is an Apple ID and this never expires. What is your operating system? Do you have a MobileMe icon in System Preferences? - if so you should be able to sign out in it, but you may not have an iCloud icon to let you create an iCloud account, though you can do so if your iPhone has iOS 5 or above.

     

    If you are getting login requests or other irritations from your MobileMe account you can go to (user)/Library/Preferences/ByHost and delete all .plist files beginning with com.apple.DotMac or com.apple.idisk, then reboot.

     

    The minimum requirement for iCloud to let you sync your data is 10.7.5 though you can sync through iTunes (except with Mavericks).