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User profile for user: 69cou
69cou Author
User level: Level 1
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Recent upgrade of iTunes import has stopped working on XP

I recently done the latest iTunes update on main house pc that still runs windows XP. Tried I porting from a Cd and get error code 39. Having searched for a solution this seemed to indivcate a driver or hardware problem.


I them done a fresh install of ITunes on a second laptopalso runs Windows XP fine on getting my existing music from cloud etc. Tried the same to I port a cd and get the same error 39. Have tried now with several different CDs on both computers with the same problem every time.


Has iTunes stopped support for ITunes running on XP computers. I do not really want to dump my PC. As 70% of my media is now backed up into iTunes music/DVDs etc so not happy If need to rename in some new media library?

Posted on Dec 6, 2013 1:21 PM

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1 reply
User profile for user: jason269
jason269
User level: Community Specialist

Dec 8, 2013 9:03 AM in response to 69cou

Hi, 69cou.


Here are two articles that will help you troubleshoot the CD issues you are having with iTunes.


iTunes for Windows: Troubleshooting CD issues caused by device filters

http://support.apple.com/kb/TS2372


Updating the drivers on your Windows PC

http://support.apple.com/kb/HT1768


If the issue persists after these steps, you may need to reach out to us at https://getsupport.apple.com/ServiceOptionAction.action.


Hope this helps,


Jason H.

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Recent upgrade of iTunes import has stopped working on XP

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