I got a 4th generation iPod shuffle and after installing iTunes version 11.1.3, my laptop cannot detect the iPod. iTunes could not recognise my iPod as well. I keep getting the error message: "iTunes was not properly installed. If you wish to import or burn CDs, you need to reinstall iTunes." I've followed the steps in the troubleshooting FAQ regarding the registry edit solution to no avail. I ran the diagnostics and the result says:
-------------------------------------------------------------------------------- -------------------
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Hewlett-Packard Compaq Presario B1200
iTunes 11.1.3.8
QuickTime 7.7.4
FairPlay 2.5.16
Apple Application Support 2.3.6
iPod Updater Library 11.1f5
VoiceOver Kit 1.4.2 (222093/222742)
CD Driver Not Available
CD Driver DLL 2.1.3.1
Apple Mobile Device 7.0.0.117
Apple Mobile Device Driver not found.
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 0013B558065DE350
Current user is an administrator.
The current local date and time is 2013-12-07 14:24:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is not supported. (16005)
Video Display Information
Mobile Intel(R) 965 Express Chipset Family
Mobile Intel(R) 965 Express Chipset Family
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.1.3.8 is currently running.
iTunesHelper 11.1.3.8 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
-------------------------------------------------------------------------------- -------------------
Could anyone please help me solve this problem? Thanks in advance guys.
