Q: Can iPhone ring when locked?

Just to be clear that everyone is on the same page, what do you each mean when you say the phone is locked?

I believe the reference is to when it is in standy, as in the screen is locked.

Yup, what Chris said.

Meaning that you must use a 4 digit code or Touch ID to use the phone?

My T-Mobile iPhone 5s, by that definition, is always locked and I recieve calls with no issues.

DND is activated by schedule from 11:30pm until 7:00am when the only way it rings is if the caller calls a 2nd time within 3 minutes.

Yes, I have a 4-digit code and use Touch ID on mine.

COJayhawk wrote:

Does anyone have any real and pertinent info from Apple/other users?

Two iPhone 5s models here, both on iOS 7.1. Carrier is Sprint. Unless DND or the mute switch or Airplane mode is on, our phones do ring, whether or not the phone is locked.

Something you might do is double-check everything carefully in Settings > Sounds that has to do with ringing. Beyond the obvious like making sure the "Ringer & Alerts" volume slider is up fairly far, as a test make sure "Vibrate on Silent" is on & call the phone. Also check the default ringtone -- a few of them are not very loud. I use classic > pinball because it is loud & its bright, treble sounds are easy for the tiny speaker in the phone to reproduce loudly.

A long shot to check is Settings > Phone. Make sure that somehow the number you are calling from is not on the "Blocked" list. Also, if it is in Contacts, click "Edit" & make sure it is either set to the default ringtone or one you know is loud enough to be easily heard.

COJayhawk wrote:

 

Good for you, enjoy your 5 x phones. Now back to actually trying to fix something....

Take it to an Apple Store, maybe you will prefer their approach to the advice you get here.

iPhone 5, rings when it is locked, just like all the others except yours.

sberman wrote:

 

I have a thought ...

 

My iPhone's behavior is exactly as ChrisJ4203 describes.

 

But coincidentally I share one other attribute with ChrisJ4203.  I am also with AT&T.

 

Might there be some carrier involvement in the behavior we're all seeing?

In the USA I use Virgin Mobile/Sprint

In the UK it's 02 and Three

My son has EE (UK)

All of our phones ring when the screen is locked, on all of those carriers. I am pretty clear that this is a case of CF.

Hi Johnonline55,

Chrisj4203 says this is his settings on all five phones:

Do Not Disturb is turned off both Manual and Scheduled. Silence has a checkmark by Always

I, same as you, have this issue with the phone not ringing or notifying on texts when locked. You say: Settings/ Do Not Disturb only gives me two choices under the "Silence" heading:  "Always", or "Only while iPhone is locked". I am unable to remove it.  Is it possible to elect neither?

This was my burning question as well. So, I came here looking for a solution and as I am reading this I am thinking that since Chris has "Always" checkmarked and I have chosen intuitively to put a check mark next to "Only when phone is locked" although it seems it shouldn't matter or apply. I suspect that John has done this as well. Now I am hypothesizing that "Always" should be checked because the phone does not ring when the phone is locked when I have "Only when phone is locked" selected. After making this change to "Always" my phone did ring when locked just now and since it is unlikely that I will come back here later to say whether it works or not consistently, I throw it out there as a possibllity.

Well I did come back to say that apparently my phone did not ring while locked not sure how it rang because when I turned on "Always" the phone never rings. and when I turn on "Only when locked" it does not ring when locked but rings otherwise. So, even though "Manual" is "off" it seems that the Silence feature does effect it. So, nevermind tyring this.

Okay, back again. found this:

HoustonK

I still continue to have this issue.  I fix this by going to settings>  general> accessibility > AssistiveTouch.

Turn AssistiveTouch  on, you should see a white circle on upper left corner, tap it to see a pop up of four icons. Tap the device icon,another screen appears where you seen an bell that you can unmute/mute.  That fixes mine every time.  Don't know why it mutes itself here even though nowhere else on my phone shows the phone to be on mute!

This solved my issue and someone else says it happens repeatedly.

This answered my question but i can't figure out how to give you some cred points.    Thanks worked like a charm

Thank-you!  This is the solution.

If you have the half moon at the top right hand side of your screen then go to settings/do not disturb and then turn 'manual' off.

I have the same problem, I constantly miss calls, this just started recently.  One forum suggested turning off the automatic locking of the phone, this seems to be working.   Fortunately, I have no need to lock the phone and don't use a passcode anyway!

Apple dropped the ball on this one, the phone should ALWAYS ring by default! 

My wife as a ZTE phone and we intentionally setup a Do Not Disturb schedule to avoid random 1:00 AM wrong numbers.