hreynolds8
Level 1 (0 points)

Q: A pop up told me I needed to power down my laptop and restart it.

I was on the computer and out of no where a pop up came up saying I needed to shut the laptop down and power it back up. I couldn't do anything but power it down, my screen was frozen. What is that from? What caused it?

Mac Pro

Posted on Dec 7, 2013 8:33 AM

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hreynolds8

Q: A pop up told me I needed to power down my laptop and restart it.

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  • Helpful answers

  • by John Galt,

    John Galt John Galt Dec 7, 2013 8:36 AM in response to hreynolds8
    Level 9 (50,424 points)
    Mac OS X
    Dec 7, 2013 8:36 AM in response to hreynolds8

    http://support.apple.com/kb/TS3742

  • by hreynolds8,

    hreynolds8 hreynolds8 Dec 7, 2013 8:47 AM in response to John Galt
    Level 1 (0 points)
    Dec 7, 2013 8:47 AM in response to John Galt

    Looking at that it just is mentioning updates. Should I be concerned and back everything up on an external hard drive?

  • by John Galt,

    John Galt John Galt Dec 7, 2013 8:53 AM in response to hreynolds8
    Level 9 (50,424 points)
    Mac OS X
    Dec 7, 2013 8:53 AM in response to hreynolds8

    If you are fond of the data on your Mac, yes you should have backups, but that is unrelated to the kernel panic. It should be diagnosed and addressed. If you need help doing that, post the entire text of the kernel panic report in a reply.

  • by hreynolds8,

    hreynolds8 hreynolds8 Dec 7, 2013 8:56 AM in response to John Galt
    Level 1 (0 points)
    Dec 7, 2013 8:56 AM in response to John Galt

    Is the kernel panic report the diagnoses reading on the computer? Is this the right part I need?

     

    Interval Since Last Panic Report:  995263 sec

    Panics Since Last Report:          2

    Anonymous UUID:                    E1378521-9ED2-4C0C-A632-35A31D8A3561

  • by John Galt,

    John Galt John Galt Dec 7, 2013 7:16 PM in response to hreynolds8
    Level 9 (50,424 points)
    Mac OS X
    Dec 7, 2013 7:16 PM in response to hreynolds8

    Yes, that is the beginning of the kernel panic report. There is more - please post the rest.

  • by hreynolds8,

    hreynolds8 hreynolds8 Dec 8, 2013 12:51 PM in response to John Galt
    Level 1 (0 points)
    Dec 8, 2013 12:51 PM in response to John Galt

    Interval Since Last Panic Report:  995263 sec
    Panics Since Last Report:          2
    Anonymous UUID:                    E1378521-9ED2-4C0C-A632-35A31D8A3561

     

    Thu Dec  5 21:01:52 2013
    panic(cpu 0 caller 0xffffff80002ff6c8): "vnode_rele_ext: vp 0xffffff800f98a1f0 usecount -ve : -1.  v_tag = 0, v_type = 1, v_flag = 84800."@/SourceCache/xnu/xnu-1699.32.7/bsd/vfs/vfs_subr.c:1711
    Backtrace (CPU 0), Frame : Return Address
    0xffffff80af00b6c0 : 0xffffff8000220792
    0xffffff80af00b740 : 0xffffff80002ff6c8
    0xffffff80af00b780 : 0xffffff7f80aa403b
    0xffffff80af00b7a0 : 0xffffff7f80aa4e3a
    0xffffff80af00ba00 : 0xffffff7f80aa5daa
    0xffffff80af00ba40 : 0xffffff800052d8e4
    0xffffff80af00baa0 : 0xffffff80002fbe6c
    0xffffff80af00baf0 : 0xffffff8000314296
    0xffffff80af00bb90 : 0xffffff800030ce20
    0xffffff80af00bc50 : 0xffffff800030d39e
    0xffffff80af00bf50 : 0xffffff80005ce4cb
    0xffffff80af00bfb0 : 0xffffff80002daea3
          Kernel Extensions in backtrace:
             com.sophos.kext.sav(8.0.14)[743208E4-CAF4-86E2-DDEE-5599749CF57A]@0xffffff7f80a a3000->0xffffff7f80aa7fff

     

    BSD process name corresponding to current thread: mds

     

    Mac OS version:
    11G63b

     

    Kernel version:
    Darwin Kernel Version 11.4.2: Thu Aug 23 16:25:48 PDT 2012; root:xnu-1699.32.7~1/RELEASE_X86_64
    Kernel UUID: FF3BB088-60A4-349C-92EA-CA649C698CE5
    System model name: MacBookPro8,1 (Mac-94245B3640C91C81)

     

    System uptime in nanoseconds: 1061623169932
    last loaded kext at 631757186574: com.apple.driver.AppleUSBCDC  4.1.22 (addr 0xffffff7f807ca000, size 16384)
    last unloaded kext at 705878607081: com.apple.driver.AppleUSBCDC        4.1.22 (addr 0xffffff7f807ca000, size 12288)
    loaded kexts:
    com.sophos.kext.sav     8.0.14
    com.rim.driver.BlackBerryUSBDriverInt   0.0.74
    com.apple.filesystems.smbfs     1.7.2
    com.apple.filesystems.msdosfs   1.7.1
    com.apple.driver.AppleHWSensor  1.9.5d0
    com.apple.filesystems.autofs    3.0
    com.apple.driver.AppleMikeyHIDDriver    122
    com.apple.driver.AudioAUUC      1.59
    com.apple.driver.AppleUpstreamUserClient        3.5.9
    com.apple.driver.AppleHDA       2.2.5a5
    com.apple.driver.AppleMikeyDriver       2.2.5a5
    com.apple.driver.AppleIntelHD3000Graphics       7.3.2
    com.apple.driver.AGPM   100.12.75
    com.apple.driver.SMCMotionSensor        3.0.2d6
    com.apple.driver.AppleSMCPDRC   5.0.0d8
    com.apple.iokit.IOUserEthernet  1.0.0d1
    com.apple.iokit.IOBluetoothSerialManager        4.0.8f17
    com.apple.Dont_Steal_Mac_OS_X   7.0.0
    com.apple.driver.AppleSMCLMU    2.0.1d2
    com.apple.driver.AudioIPCDriver 1.2.3
    com.apple.driver.ApplePolicyControl     3.1.33
    com.apple.driver.ACPI_SMC_PlatformPlugin        5.0.0d8
    com.apple.driver.AppleLPC       1.6.0
    com.apple.driver.AppleBacklight 170.2.2
    com.apple.driver.AppleMCCSControl       1.0.33
    com.apple.driver.BroadcomUSBBluetoothHCIController      4.0.8f17
    com.apple.driver.AppleUSBTCButtons      227.6
    com.apple.driver.AppleUSBTCKeyboard     227.6
    com.apple.driver.AppleIRController      312
    com.apple.iokit.SCSITaskUserClient      3.2.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless     1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
    com.apple.BootCache     33
    com.apple.driver.XsanFilter     404
    com.apple.iokit.IOAHCISerialATAPI       2.0.3
    com.apple.iokit.IOAHCIBlockStorage      2.1.0
    com.apple.driver.AppleSDXC      1.2.2
    com.apple.driver.AppleUSBHub    5.1.0
    com.apple.driver.AppleFWOHCI    4.9.0
    com.apple.driver.AirPort.Brcm4331       561.7.22
    com.apple.iokit.AppleBCM5701Ethernet    3.2.4b8
    com.apple.driver.AppleEFINVRAM  1.6.1
    com.apple.driver.AppleSmartBatteryManager       161.0.0
    com.apple.driver.AppleAHCIPort  2.3.1
    com.apple.driver.AppleUSBEHCI   5.1.0
    com.apple.driver.AppleACPIButtons       1.5
    com.apple.driver.AppleRTC       1.5
    com.apple.driver.AppleHPET      1.7
    com.apple.driver.AppleSMBIOS    1.9
    com.apple.driver.AppleACPIEC    1.5
    com.apple.driver.AppleAPIC      1.6
    com.apple.driver.AppleIntelCPUPowerManagementClient     195.0.0
    com.apple.nke.applicationfirewall       3.2.30
    com.apple.security.quarantine   1.4
    com.apple.security.TMSafetyNet  8
    com.apple.driver.AppleIntelCPUPowerManagement   195.0.0
    com.apple.kext.triggers 1.0
    com.apple.driver.DspFuncLib     2.2.5a5
    com.apple.iokit.IOSurface       80.0.2
    com.apple.iokit.IOSerialFamily  10.0.5
    com.apple.iokit.IOFireWireIP    2.2.5
    com.apple.driver.AppleHDAController     2.2.5a5
    com.apple.iokit.IOHDAFamily     2.2.5a5
    com.apple.iokit.IOAudioFamily   1.8.6fc18
    com.apple.kext.OSvKernDSPLib    1.3
    com.apple.driver.AppleSMC       3.1.3d10
    com.apple.driver.IOPlatformPluginLegacy 5.0.0d8
    com.apple.driver.AppleGraphicsControl   3.1.33
    com.apple.driver.AppleSMBusPCI  1.0.10d0
    com.apple.driver.IOPlatformPluginFamily 5.1.1d6
    com.apple.driver.AppleBacklightExpert   1.0.4
    com.apple.iokit.IONDRVSupport   2.3.4
    com.apple.driver.AppleSMBusController   1.0.10d0
    com.apple.driver.AppleIntelSNBGraphicsFB        7.3.2
    com.apple.iokit.IOGraphicsFamily        2.3.4
    com.apple.driver.AppleUSBBluetoothHCIController 4.0.8f17
    com.apple.iokit.IOBluetoothFamily       4.0.8f17
    com.apple.driver.AppleThunderboltDPInAdapter    1.8.5
    com.apple.driver.AppleThunderboltDPAdapterFamily        1.8.5
    com.apple.driver.AppleThunderboltPCIDownAdapter 1.2.5
    com.apple.driver.AppleUSBMultitouch     230.5
    com.apple.iokit.IOUSBHIDDriver  5.0.0
    com.apple.driver.AppleUSBMergeNub       5.1.0
    com.apple.iokit.IOSCSIMultimediaCommandsDevice  3.2.1
    com.apple.iokit.IOBDStorageFamily       1.7
    com.apple.iokit.IODVDStorageFamily      1.7.1
    com.apple.iokit.IOCDStorageFamily       1.7.1
    com.apple.driver.AppleThunderboltNHI    1.6.0
    com.apple.iokit.IOThunderboltFamily     2.0.3
    com.apple.iokit.IOUSBUserClient 5.0.0
    com.apple.iokit.IOFireWireFamily        4.4.8
    com.apple.iokit.IO80211Family   420.3
    com.apple.iokit.IOEthernetAVBController 1.0.1b1
    com.apple.iokit.IONetworkingFamily      2.1
    com.apple.iokit.IOAHCIFamily    2.0.8
    com.apple.driver.AppleEFIRuntime        1.6.1
    com.apple.iokit.IOHIDFamily     1.7.1
    com.apple.iokit.IOSMBusFamily   1.1
    com.apple.security.sandbox      177.11
    com.apple.kext.AppleMatch       1.0.0d1
    com.apple.driver.DiskImages     331.7
    com.apple.driver.AppleKeyStore  28.18
    com.apple.iokit.IOUSBMassStorageClass   3.0.3
    com.apple.driver.AppleUSBComposite      5.0.0
    com.apple.iokit.IOSCSIBlockCommandsDevice       3.2.1
    com.apple.iokit.IOStorageFamily 1.7.2
    com.apple.iokit.IOSCSIArchitectureModelFamily   3.2.1
    com.apple.iokit.IOUSBFamily     5.1.0
    com.apple.driver.AppleACPIPlatform      1.5
    com.apple.iokit.IOPCIFamily     2.7
    com.apple.iokit.IOACPIFamily    1.4
    Model: MacBookPro8,1, BootROM MBP81.0047.B27, 2 processors, Intel Core i5, 2.4 GHz, 4 GB, SMC 1.68f99
    Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x802C, 0x384A53463235363634485A2D314734443120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xD6), Broadcom BCM43xx 1.0 (5.106.198.19.22)
    Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports
    Network Service: Wi-Fi, AirPort, en1
    Serial ATA Device: ST9500325ASG, 500.11 GB
    Serial ATA Device: MATSHITADVD-R   UJ-8A8
    USB Device: FaceTime HD Camera (Built-in), apple_vendor_id, 0x8509, 0xfa200000 / 3
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfa100000 / 2
    USB Device: BRCM2070 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0xfa110000 / 5
    USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821a, 0xfa113000 / 8
    USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x0252, 0xfa120000 / 4
    USB Device: hub_device, 0x0424  (SMSC), 0x2513, 0xfd100000 / 2
    USB Device: USB 2.0 FD, 0x154b  (PNY Technologies Inc.), 0xfa05, 0xfd120000 / 4
    USB Device: IR Receiver, apple_vendor_id, 0x8242, 0xfd110000 / 3

  • by Donald Morgan,

    Donald Morgan Donald Morgan Dec 8, 2013 1:08 PM in response to hreynolds8
    Level 6 (12,783 points)
    Dec 8, 2013 1:08 PM in response to hreynolds8

    It is always a good idea to restart your computer after you download any program or application. This allows your mac to reset itself and allows the application to finish downloading the applications. When you don't restart the system the applications will oftentimes not work properly.

  • by John Galt,

    John Galt John Galt Dec 8, 2013 3:29 PM in response to hreynolds8
    Level 9 (50,424 points)
    Mac OS X
    Dec 8, 2013 3:29 PM in response to hreynolds8

    Uninstall Sophos according to its instructions. Verify all its remnants are completely eradicated from your Mac, then determine if the kernel panics subside.

     

    "Anti-virus" utilities are superfluous on a Mac and only cause trouble.