Rudyskid44

Q: Apple TV will not start -

HDMI cable connected, it's plugged in, and connected to right source on tv, but it won't start.

Apple TV

Posted on Dec 7, 2013 11:21 AM

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Q: Apple TV will not start -

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  • Helpful answers

  • by Joseph Kriz,

    Joseph Kriz Joseph Kriz Dec 7, 2013 11:36 AM in response to Rudyskid44
    Level 5 (5,144 points)
    iPhone
    Dec 7, 2013 11:36 AM in response to Rudyskid44

    Have you tried to restart your Apple TV ?

    ---------------

    If you can't restart your Apple TV because it's unresponsive, try the following:

    • Hold down Menu and Down on the Apple Remote for six seconds, and then release when you see the indicator light on the Apple TV blink rapidly.
    • Unplug the Apple TV power cord for three seconds, and then plug it back in.

    ----------------

     

    Also see this Apple article:

    http://support.apple.com/kb/HT3180

     

    See if you can get it running again and let us know.

  • by Rudyskid44,

    Rudyskid44 Rudyskid44 Dec 7, 2013 11:38 AM in response to Joseph Kriz
    Level 1 (0 points)
    Dec 7, 2013 11:38 AM in response to Joseph Kriz

    I tried that - didn't help.

  • by Joseph Kriz,

    Joseph Kriz Joseph Kriz Dec 7, 2013 11:45 AM in response to Rudyskid44
    Level 5 (5,144 points)
    iPhone
    Dec 7, 2013 11:45 AM in response to Rudyskid44

    Then you need to go a step further.

     

    You will need a micro-USB cable.

     

    If your Apple TV still does not respond or if you were unable to follow the above steps

    This restore process requires a micro-USB cable (sold separately), a computer with iTunes, and a high-speed Internet connection. This will install the latest software and revert the device to factory settings.

    1. Disconnect the power and HDMI cables from the Apple TV.
    2. Verify that you are using the latest version of iTunes:
      • Mac: Choose iTunes > Check for Updates
      • Windows: Choose Help > Check for Updates
    3. Open iTunes on your computer
    4. Connect your Apple TV to a computer:
      • Apple TV (2nd generation): Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports.
      • Apple TV (3rd generation): Connect one end of the micro-USB cable to the back of your Apple TV, and the other end to one of your computer's USB ports. Connect the power cable from your Apple TV to a power outlet.
    5. Click Restore Apple TV from the Apple TV summary page. This step may take some time, depending on the speed of your Internet connection.

    Also see this Apple article:

    http://support.apple.com/kb/HT4367

  • by Rudyskid44,

    Rudyskid44 Rudyskid44 Dec 7, 2013 12:07 PM in response to Joseph Kriz
    Level 1 (0 points)
    Dec 7, 2013 12:07 PM in response to Joseph Kriz

    Thanks - I'll have to find a micro-USB cable, so this will take a while.

  • by Joseph Kriz,

    Joseph Kriz Joseph Kriz Dec 7, 2013 12:25 PM in response to Rudyskid44
    Level 5 (5,144 points)
    iPhone
    Dec 7, 2013 12:25 PM in response to Rudyskid44

    You're welcome.

     

    Some cameras have a micro-USB cable.

    One of my wife's cameras has one so I don't need to buy another.

  • by Rudyskid44,

    Rudyskid44 Rudyskid44 Dec 7, 2013 4:15 PM in response to Joseph Kriz
    Level 1 (0 points)
    Dec 7, 2013 4:15 PM in response to Joseph Kriz

    After an afternoon of obtaining a micro-USB cable, updating an old laptop (so I don't have to cut the binders on the cords to release the ATV power cord, so I could move ATV to my desktop), updating iTunes, there is no Apple  TV Summary Page in my iTunes.  Just a bit frustrated.  I guess this must be a 3rd gen ATV since I've also connected it to the desktop, without the power cord, and still no Apple TV Summary Page, or any sign that iTunes recognizes the ATV. 

  • by Fritz from Fullerton,

    Fritz from Fullerton Fritz from Fullerton Mar 30, 2015 2:40 PM in response to Joseph Kriz
    Level 1 (0 points)
    Mar 30, 2015 2:40 PM in response to Joseph Kriz

    so far so good

  • by Winston Churchill,

    Winston Churchill Winston Churchill Mar 30, 2015 2:52 PM in response to Rudyskid44
    Level 10 (103,346 points)
    Apple TV
    Mar 30, 2015 2:52 PM in response to Rudyskid44

    If your Apple TV fails to restore through iTunes……..

     

    • Check that you have correctly followed the instructions for your model of Apple TV.
    • If not already, try using a powered USB port.
    • Repeat the process but this time try connecting the cable while iTunes is closed.
    • Repeat the process with another cable.
    • Try restoring the Apple TV on another computer in another location.
  • by Pondou2012,

    Pondou2012 Pondou2012 Apr 17, 2016 10:17 AM in response to Joseph Kriz
    Level 1 (4 points)
    Apr 17, 2016 10:17 AM in response to Joseph Kriz

    Have done all that. ATV connected to my iMac and updated and verified. So that part is OK. When i connect the power cable absolutely nothing happens. Have tried to pres menu+down for 6 seconds, but that trick didn't work either. What can I do???

  • by vazandrew,

    vazandrew vazandrew Apr 17, 2016 3:26 PM in response to Pondou2012
    Level 6 (19,016 points)
    Apple TV
    Apr 17, 2016 3:26 PM in response to Pondou2012

    Try a different cable. Make sure it is capable of data transfer (not just for charging), and if it was bundled with another device it may only be designed to work with that.